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Job overview
Coventry & Warwickshire Partnership Trust Receptionist/Admin Support Base: City of Coventry Health Centre Posts: 1 x Permanent 37.5hours per week Times: Monday to Friday working between hours of 8am - 4.30pm with a 30 min break.
We are looking to recruit a Receptionist/Administrative support role, based within the Children's 4th floor Reception team. The post-holder will be required to on Reception as part of a team of 3 staff, reporting to the Admin Team Co-Ordinator and providing an effective and efficient reception and admin support service to clinicians and healthcare professionals across the different services provided on the 4th floor. . You must be able to multi-task under pressure and work flexibly to meet the needs of the service.
Main duties of the job
You will be front of house greeting patients and visitors to the service. You will also be providing efficient general administrative duties for the various services across the floor, supporting the clinical staff and HCA's.
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience.
Applicants will be dealing with parents/patients/out side agencies face to face on a daily basis, helping with queries. The 4th floor Reception is a very busy reception area, dealing with lots of different queries, prescriptions, internal telephone calls, scanning documents, maintaining care records and data inputting using our SystemOne software daily – previous experience would be an advantage, but training will be provided.
Detailed job description and main responsibilities
The successful candidate will be educated to GCSE level. Essential requirements of this post include a confident face to face contact, good IT skills, high level communication skills, attention to detail and sensitivity due to the nature of the service. You will need good organisational skills and the ability to work both independently and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
This post will require a standard DBS check and it will be the postholder’s responsibility to finance this.
Person specification
Experience
Essential
- Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
- Experience of working in a busy office / customer care environment
Qualifications
Essential
- Good General Education (e.g., GCSE English and Maths)
Knowledge & Skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
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Applying for this NHS job
This advert is for Reception/Admin Support with Coventry and Warwickshire Partnership NHS Trust in Coventry, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 28 Jul 2026.
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