Rapid Response Co-Ordinator

Job overview

The Rapid Response Co-ordinator provides operational co-ordination of Patient Transport and therapeutic support for individuals on a Section 136 of the Mental Health Act within designated places of safety and patients waiting within health care settings for mental health support. The role focusses on managing real-time demand, allocating staff and resources and ensuing that patients receive appropriate support, transport and engagement during times of crisis.

Main duties of the job

The Co-ordinator will play a key role in the day-to-day operation of the Urgent Care Rapid Response Service, working closely with clinical teams, emergency services and partner agencies to ensure safe, effective and compassionate care to people experiencing mental health crisis. The role will involve coordinating and prioritising requests, allocating staff, supporting patient flow and maintaining oversight of service demand and operational activity. The successful candidate will be confident working in a fast-paced environment, managing priorities and communicating effectively with a range of professionals. They will promote a patient centred approach, ensure effective use of resources, and support the smooth and safe running of the service in line with established policies and procedures. The role includes shift working across days, evenings, weekends, and bank holidays.

Detailed job description and main responsibilities

• . Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.