Quality Programme and Assurance Officer

Job summary

Nottingham CityCare Partnership is looking for a Quality Programme and Assurance Officer to join our Quality Directorate.

This is an exciting opportunity to support key quality priorities, helping turn plans, evidence and learning into action that improves outcomes for patients, communities and staff.

You will provide programme, project and assurance support across CQC improvement activity, patient safety learning, health inequalities, and patient experience and engagement. This will include maintaining project plans, action trackers, RAID logs, evidence libraries, reports and assurance summaries, helping work stay on track and enabling risks or delays to be escalated quickly.

We are looking for someone who works confidently across teams, manages competing deadlines and turns information into clear outputs. You will be skilled in Microsoft 365, report writing, meeting support, progress tracking and administration. Experience in project, programme, quality, governance or business support would be valuable; experience in health, social care or another regulated setting would be an advantage.

You do not need to be a clinician. What matters is that you are organised, accurate, curious and collaborative, with a commitment to improving quality, reducing variation and supporting services to evidence their impact.

If you want your organisational skills and commitment to improvement to make a difference, we would love to hear from you.

Interviews are expected to be held on 14/09/2026

Main duties of the job

The Quality Programme and Assurance Officer will provide high-quality programme, project and assurance support across the Quality Directorate, helping to deliver key priorities including regulatory readiness, patient safety learning, clinical effectiveness, patient experience, health inequalities and quality improvement programmes.

The role will maintain robust project plans, milestone trackers, action logs, RAID logs, evidence repositories, highlight reports and dashboards, ensuring progress, risks, delays and dependencies are clearly monitored and escalated.

The post holder will support CQC readiness by maintaining evidence libraries and tracking improvement actions, assist PSIRF and patient safety learning workstreams, and coordinate engagement, experience and health inequalities activity.

They will work closely with quality leads, clinical and operational teams, senior managers, corporate colleagues, patient representatives and community partners to ensure actions are delivered and assurance is clearly demonstrated.

Key skills include excellent organisation, accuracy, written and verbal communication, confident use of Microsoft 365, data collation and presentation, stakeholder engagement, confidentiality, and the ability to manage competing priorities. The post holder must demonstrate CityCare values, professionalism, flexibility, attention to detail, collaborative working and a commitment to continuous improvement.

About us

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on ncp.recruitment@nhs.net . CityCare is committed to the protection of vulnerable adults and children.

Details

• Date posted: 12 August 2026
• Pay scheme: Agenda for change
• Band: Band 5
• Salary: £32,073 to £39,043 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: B9826-PGCE-6533
• Job locations: Aspect House, Aspect Business Park, (Agile Working), 26 Bennerley Road, Bulwell, Nottinghamshire, NG6 8WR, United Kingdom

Job responsibilities

Job Purpose

• The Quality Programme and Assurance Officer will provide structured programme, project and assurance support across the Quality Directorate, enabling the delivery of agreed quality priorities, regulatory readiness, patient safety learning, clinical effectiveness, patient experience and improvement programmes.
• The post holder will work with quality leads, clinical and operational teams to maintain clear project plans, action trackers, RAID logs, highlight reports and evidence repositories. They will support both the effective delivery of project processes and the monitoring of agreed project outcomes, advising quality leads on the use of appropriate milestones, measures, evidence and reporting mechanisms to demonstrate progress, impact and assurance. They will support the timely delivery and monitoring of improvement actions, ensuring risks, delays and dependencies are escalated appropriately.

Dimensions

Scope of the work

• Supports delivery of directorate-wide health inequalities, quality improvement, quality assurance and regulatory readiness programmes.
• Maintains programme documentation including project plans, milestone trackers, action logs, RAID logs, evidence libraries, decision logs and highlight reports.
• Works across multiple quality workstreams, including CQC readiness, PSIRF learning, Health Inequalities, patient engagement and experience improvement and quality governance reporting.
• Requires frequent liaison with senior leaders, heads of service, service managers, quality leads, clinical teams, corporate colleagues and external partners as appropriate.
• Expected to handle confidential and sensitive information in line with information governance requirements.
• The role is not responsible for clinical decision-making, professional judgement, investigations, complaints adjudication or regulatory sign-off, but will provide high quality coordination, data collation, documentation and programme controls to support senior staff to provide assurance.

Key Responsibilities

1. Programme and project management support skills

• Develop and maintain project plans, milestone trackers, RAID logs, decision logs and benefits tracking for agreed quality programmes.
• Coordinate working groups, workstream meetings and delivery checkpoints, ensuring agendas, papers and action logs are clear and timely.
• Monitor delivery against agreed milestones and escalate slippage, risks, dependencies and resource constraints to the relevant quality lead.
• Support production of highlight reports, briefing notes, evaluation data and summary dashboards using agreed templates.

2. CQC and regulatory readiness support

• Maintain CQC evidence libraries and support mapping of evidence to relevant domains and quality statements.
• Maintain accurate logs of improvement actions, owners, timescales, evidence and completion status.
• 3. Patient safety, PSIRF and learning support
• Provide programme support for patient safety learning workstreams, including tracking implementation of learning actions and improvement plans.
• Support preparation and circulation of learning outputs such as briefings, newsletters, action updates and thematic summaries.
• Assist with maintaining records of learning responses, safety improvement actions and evidence of completed actions.

4. Patient experience, complaints and engagement improvement support

• Support coordination of engagement-related quality workstreams (Engagement and Experience Strategy Delivery Plan), ensuring evidence and outputs are recorded.
• Assist with the coordination and promotion of community events and activities and the gathering of feedback from diverse community groups.

5. Health Inequalities

• Assist in the coordination of health inequalities-related projects across services.
• Ensure inclusive and accessible engagement practices are followed in all interactions.

6. Information management and reporting

• Maintain accurate records, shared folders, document repositories and version-controlled programme documentation.
• Use Microsoft 365 applications to produce clear reports, action logs, charts, briefings and presentations.
• Ensure information is handled confidentially and in accordance with information governance requirements.

7. Personal and professional responsibilities

• Work within agreed policies, procedures and standard operating processes.
• Demonstrate CityCare values and behaviours in all interactions.
• Identify opportunities to improve consistency, efficiency and quality of directorate processes.
• Undertake essential training and participate in appraisal and personal development.

8. Training and Learning Support

• Develop, coordinate and maintain training materials, guidance documents and briefing resources to support delivery of quality, assurance, regulatory readiness and improvement programmes.
• Support the planning and delivery of training, workshops, drop-ins and awareness sessions for staff and managers, including practical guidance on use of tools, trackers, templates and evidence repositories.
• Work with leads and subject matter experts to ensure training content is accurate, accessible, inclusive and aligned to CityCare policies and regulatory requirements.
• Maintain training records and evaluation feedback, using this information to identify gaps, improve materials and support ongoing learning across teams.