Quality Assurance Officer

Job overview

To be responsible for undertaking a number of different audit functions within the Estates and Facilities Department including contracted services across the Division, condition appraisal and health and safety / compliance matters.

Main duties of the job

Undertake audits as requested and required by the Capital, Estates and Facilities Management Team. Facilitate Quality Assurance in Estates and Facilities using standards defined in operating manuals and processes. Be responsible, together with other Quality Assurance Officers to ensure continuing compliance with agreed standards and KPIs for all audits required by the Deputy Head of Support Services. Be responsible for administration and preparation of performance and quality assurance audit results and reports. Be responsible to collate and present quality assurance data obtained from current contractors services. Be responsible for evaluating the effectiveness of the quality assurance programme in line with all current contracts within Estates and Facilities, (this will be by means of regular internal and external quality audits, visiting wards, departments, clinics and outpatient areas both on and off site). Be required to report defects when noted as part of the audit process and then ensure that the control loop is completed and that rectifications have taken place. On occasion, interact with patients to ask opinions of services as part of audit function or focus group. Be expected to have good IT skills to be able to utilise IT systems (e.g. C4CPAS and Excel).

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

This vacancy will close at midnight on the 17th September 2026.

Interviews are due to be held on date to be confirmed.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.