Job overview
Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire and North Lincolnshire?
Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?
Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for an individual who is highly motivated, enthusiastic and committed to work as a Patient Transport Service (PTS) Non-Emergency Ambulance Controller within PTS Logistics.
If you have previously applied and were unsuccessful at the assessment or interview stage, we kindly ask that you wait three months before reapplying. The interview shortlisting will be based on the same criteria as the last recruitment cycle; therefore, we recommend giving yourself at least three more months to allow time to build on your skills and experience, supporting your chances of success in future recruitment cycles.
Once the advert has closed, applications will be shortlisted against the essential criteria for the role. If you are successfully shortlisted, you will be asked to complete three online timed assessments on spelling, accuracy of information and listening skills. Candidates who successfully pass all assessments to the required standard, will then be invited to a formal interview.
Main duties of the job
The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs).
Working with the aid of a computerised scheduling system the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel.
The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative.
Detailed job description and main responsibilities
You will have:
- Experience of working in a patient/customer focused environment (Essential).
- Understanding of performance standards and customer care.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent telephony skills.
For full role responsibilities please see the attached job description.
Person specification
Experience
Essential
- Experience of working in a patient/customer focused environment.
- Understanding of performance standards and customer care.
Desirable
- Experience of working with a computerised scheduling system.
Skills & Abilities
Essential
- Ability to work to high standards of quality, including when working to strict deadlines.
- Excellent verbal and written communication skills.
Educational Achievements
Essential
- GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s.
- ICT literate, including good key board skills and knowledge of Microsoft Office based products e.g. Word and Excel.
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Applying for this NHS job
This advert is for PTS Communications Scheduler with Yorkshire Ambulance Service NHS Trust in Springhill 1. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Per annum, Pro rata. The contract type is Permanent: Evenings 1600-2200 Wednesday, Thursday & Friday (Bank Holiday Worker). The application deadline is 30 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (11 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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