Private Patient Co-ordinator

Job overview

This role offers an exciting opportunity to support a high-quality private patient service within one of the largest NHS teaching trusts in the UK.

The post holder will coordinate the private patient journey from referral through to treatment, ensuring bookings, financial authorisations, documentation and system records are managed accurately and efficiently. Acting as a central point of contact, you will liaise with consultants, patients, insurers and internal teams to support a smooth, professional and financially compliant service.

Key responsibilities include managing patient bookings (outpatient, inpatient and theatre activity), confirming funding arrangements, maintaining accurate records, and responding to enquiries in a timely and customer-focused manner. You will play a critical role in ensuring both an excellent patient experience and effective income capture for the Trust.

The ideal candidate will have proven administrative or coordination experience, strong organisational skills, excellent communication, and a high level of attention to detail. You will need to be on-site, at varying sites, each day to prioritise a busy workload and work confidently with a range of stakeholders is essential. Experience in healthcare is essential with experience in private patient services or financial authorisation processes desirable.

Main duties of the job

The main duties of this role are to coordinate the end-to-end private patient pathway, ensuring that referrals, bookings, admissions, authorisations and related documentation are managed efficiently and accurately. The post holder acts as a key point of contact for patients, consultants, secretaries, insurers and internal teams, helping to ensure that private patient activity is organised in line with Trust procedures and financial requirements. The role also involves maintaining accurate system records, supporting billing and pre-authorisation processes, resolving queries, and working closely with divisional and operational colleagues to deliver a high-quality, responsive and compliant private patient service.

Detailed job description and main responsibilities

For a Detailed job description and main responsibilities please refer to the Job Description document attached.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.