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Job summary
We are looking to recruit an enthusiastic individual to join our established Admin team, working between 30-37 hours. You will be based at our GP surgery, always providing a friendly and supportive environment for patients and visitors.
Main duties of the job
You will be working as part of our Admin team team ensuring our patients receive the best possible care. You will complete a wide range of Administrative and Secretarial tasks.
About us
- The Grove Medical Group is a large GP practice in Gosforth with approximately 13000 patients. Working Days will be Monday to Friday and set hours will be between our opening times of 8am to 6.30pm.
Details
- Date posted: 14 July 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Full-time, Part-time
- Reference number: A0383-26-0004
- Job locations: 1 The Grove, Gosforth, Newcastle Upon Tyne, NE3 1NU, United Kingdom
Job responsibilities
This role will include (but not be limited to) :
Liaising with patients on the telephone and occasionally face to face.
Processing hospital referrals
Completing private medical reports
Actioning clinical tasks
Managing the practice call and recall system
Workflow incoming mail
Assist the GPs whilst they are processing patient online triage requests
Ensuring you are aware and up to date with changes to local services that are available to patients
Person specification
Qualifications
Essential
- Experience of working in a Reception or Admin type role within a GP Surgery or similar healthcare setting is highly desirable.
- You must be able to work as part of a team and promote good team spirit.
- You should be motivated by providing an excellent service and be able to work independently when required.
- Good knowledge of admin systems, software programmes and IT skills.
- GCSE passes at grade C or above or equivalent experience.
- The post holder will ensure that all statutory requirements are met.
- Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members.
- The post holder will demonstrate good numeracy and literacy skills.
- To understand the requirements of maintaining confidentiality.
- To demonstrate a high level of accuracy, presentation of information and attention to detail.
- To employ a flexible approach to working with the ability to prioritise and organise own time management.
- To continue with own personal and professional development.
- Applicant must have the right to work in the UK
Desirable
- NVQ level 2 or above qualifications
- Experience of using SystmOne
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Applying for this NHS job
This advert is for Practice Administrator with The Grove Medical Group in Newcastle Upon Tyne, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is Depends on experience. The contract type is Permanent. The application deadline is 25 Aug 2026.
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