Job overview
Exciting opportunity to work in the Enhanced Recovery Services Care Hub (formerly Rehabilitation & High Support) part of the Specialist Network.
The post-holder will provide comprehensive personal assistant support to the Associate Director of Operations. They should be flexible and use own initiative to plan their workload, dependent upon the priorities and requirements at the time.
The Post-Holder will require excellent organisation skills be efficient, and able to use initiative, have a consistently high professional approach and high measure of independent judgement, including sensitivity, discretion and confidentiality.
The Post-Holder will be required to be flexible and willing to increase own professional skills and development.
The role is challenging and fast-paced with competing priorities requiring excellent administration and communication skills both verbal and written when dealing with all levels of staff, managers, and service users within and outside of the Trust.
The service provides inpatient care for males and females aged 18+ to 65 years of age in step-down, recovery and PICU inpatient units across the footprint of Oldham, Rochdale, Tameside and Stockport. Some units are based on hospital sites and some are standalone units.
Main duties of the job
Management and Communication
- Manage the AD's workload ensuring all urgent/sensitive issues are dealt with timely.
- Handle queries/information requests.
- Act as main point of contact for internal/external contacts.
- Handle/Communicate complex/sensitive information internally/externally.
- Liaise with AD re priorities, adjusting diary and workload accordingly.
- Ensure documents/actions for meetings are prepared on time.
- Maintain efficient/accessible systems to track responses/queries.
Communication Management
- Deal with all communications timely.
- Monitor emails daily; flagging tasks to AD, and archiving.
- Bring urgent matters to the attention of AD.
Diary Management
- Manage AD's diary efficiently and effectively. Arrange internal/external meetings/conferences/seminars/training courses. Make Travel/Accommodation/Room/Catering Bookings
- Ensure cover arrangements are in place in AD's absence. Administration
- Prepare draft agendas, collate information, distribute paperwork, track actions and take minutes as required.
- Prepare presentations, reports and briefing papers using varied formats.
- Organise/maintain efficient electronic filing systems, including recording, sorting, archiving documents in accordance with Trust Policy.
- Order stock/non-stock items as required.
- Undertake training in new technology and participation in personal development and implementation of new skills/systems.
- Perform routine tasks for members of the Senior Management Team as requested.
Detailed job description and main responsibilities
Please note essential criteria of the person specification to aid in your application.
Education/Qualifications/Certificates
Experience
Knowledge
Skills and Abilities
Work Related Circumstances.
Person specification
Knowledge
Essential
- Sound knowledge of word processing packages including Word, Excel, PowerPoint, Outlook (email)
Desirable
- Awareness of the structure of the NHS.
Experience
Essential
- Previous experience in a senior administrative position
- Experience of producing high quality documents within corporate identity standards
- Competent in Minute Taking
Desirable
- Knowledge of working within a large complex organisation
Skills and Abilities
Essential
- Good communication skills to maintain effective relationships with managers and staff
- Ability to construct memos and letters from notes provided, by word of mouth, and from digital dictation
- Advanced keyboard skills
- Ability to demonstrate a high level of oral, written and presentation skills in dealing with external agencies and Trust staff at all levels
- Ability to improve operational effectiveness by using own initiative to meet departmental needs
- Planning and organisational skills to prioritise and manage own workload without any direct supervision, and working to tight deadlines whilst maintaining accuracy
- Ability to be assertive, reliable and focused and have a commitment to own personal and professional development
- Flexibility and adaptabilit
- Ability to maintain utmost confidentiality
- Ability to deal effectively with service users, according them respect and dignity at all times
- Ability to work under pressure whilst paying attention to detail.
- Ability to work independently and as part of a team
- Professional attitude
Education / Qualifications
Essential
- RSA 2 or equivalent typing skills
- NVQ 3 in business administration or equivalent in training or experience
- Experience to diploma level
Desirable
- Shorthand
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Applying for this NHS job
This advert is for Personal Assistant to Associate Director of Operations, Rehab Care Hub with Pennine Care NHS Foundation Trust in Heathfield House. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum, pro rata. The contract type is 6 months (Fixed term: 6 months). The application deadline is 08 Sep 2026.
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