Performance Lead

Job overview

Barts Health NHS Trust manages one of the largest and most complex operational estates in the NHS, supporting some of the busiest hospitals in the country. We are committed to delivering safe, effective and high-quality environments that enable outstanding care across East London.

We are seeking an exceptional Performance Lead (Band 8A) to lead the development and delivery of consistent supplier performance management across all Soft FM services. This senior leadership role will oversee a central Performance and Contracts team responsible for contract KPIs, digital dashboards, supplier oversight and continuous improvement across multiple sites.

Soft FM services are critical to patient safety, experience and staff wellbeing. You will ensure performance is transparent, data-led and aligned to statutory requirements, NHS standards and CQC expectations, strengthening accountability and value for money.

This role is rooted in transformation. You will embed a performance-driven culture, using digitisation and insight to support smarter decision-making and service improvement. Working closely with senior leaders, suppliers and digital partners, you will drive consistency and clarity across the estate.

You will bring strong experience in supplier performance management, operational leadership and analytics, with the resilience and credibility to lead through complexity. This is an opportunity to make a lasting impact and help ensure Soft FM fully supports high-quality patient care.

Main duties of the job

Lead complex, organisation-wide performance and contract management programmes across Soft FM, defining KPIs, identifying underperformance and implementing robust improvement plans. Design and embed consistent performance frameworks, including live dashboards using Synbiotix and Power BI, to strengthen supplier assurance, governance and value for money.

Drive sustainable performance practices across sites, working with operational teams, suppliers and senior leaders to assess capability, manage contract review cycles and address systemic performance risks. Analyse highly complex data from multiple systems, translating insight into clear, actionable recommendations and mitigation strategies.

Oversee the design of reporting structures, data validation methods and digital integrations with ICT and BI teams, ensuring accurate, auditable and automated performance information. Lead stakeholder engagement, facilitate workshops, and present complex or sensitive findings confidently to senior committees and supplier forums.

Plan and deliver cross-site improvement projects, maintaining pace, governance and benefits realisation. Manage and develop the performance team, setting objectives, allocating workload and ensuring high standards of data quality and audit compliance.

Detailed job description and main responsibilities

Act as the subject matter expert in performance analytics and contract assurance, embedding equality, information governance and regulatory standards across all systems and processes. Deputise for senior leaders as required and work flexibly across Trust sites to support continuous improvement and service resilience.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.