Job overview
We are seeking an individual to work within our Pensions team to provide an efficient Pensions Service to all our customers, enabling them to enhance their commitment to providing Patient/Client care, including but not limited to:
Deal with day-to-day pensions issues which arise.
Provide Administrative Support to the Pensions Office and Pension Manager.
Maintain pensionable records for the NHS Pensions Agency members
Liaise with Payroll colleagues to ensure the accuracy of payroll data thereby ensuring correct year end transmission to the NHSPA of member’s records.
Deliver induction and roadshows to client Organisations in relation to the NHS Pension scheme.
Provide information to staff and management on the NHS Pension Scheme and associated provisions.
Do you have a passion for taking the stress out of pensions interactions for staff members - through supportive query resolution, education and awareness and a high attention to detail approach to ensure staff are able to administer and understand their pension obligations - if so we would love to hear from you.
Main duties of the job
Deal with enquiries from staff, management, audit, statutory bodies and others in a polite friendly and professional way. Ensuring all conditions of The Data Protection Act (1998) and other relevant legislation are met.
To delight our customers by working with them to develop the Pensions Service in a way which meets their business needs and our contractual obligations
To proactively look for continuous improvements within their own skills, learning journey and within the team to promote a streamlined efficient service and actively pursue implementation of E-business technology within the pensions service
To comply with all Pensions procedures to ensure that robust systems remain in place and pro-actively suggest improvements as part of the annual review process
To undertake other duties to ensure business continuity of the Pensions Service at all times.
To provide cover for absent colleagues within the Team as directed by management.
Maintain the pensionable records of NHS Pension Scheme members making use of the Pensions On-line facility working closely with others to ensure correct data is input.
To maintain a current knowledge of NHS Pension Regulations and ensure information is consistent with their provisions.
Deal with correspondence and enquiry forms received from the Pensions Agency ensuring deadlines and targets are met.
Ensure prompt and accurate preparation and submission of documentation for current, new members, leavers and all changes.
Detailed job description and main responsibilities
We are not able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
- Early access to Psychological Therapies and Physiotherapy
- Competitive annual leave allowance
- Car leasing scheme
- NHS pension scheme
- Free eye tests
- Money saving options through our salary sacrifice scheme
- Discounts on major high street retailers and restaurants
Get in touch today:
Person specification
Skills
Essential
- Aptitude for working with figures to a high degree of accuracy.
- Ability to work under pressure to meet deadlines and performance targets
- Understand the need for a high standard of integrity, professionalism and confidentiality
- Team Player with a flexible and adaptable attitude
- Proficiency in keyboard skills
- Able to use initiative
- Good Communication Skills
- Working Knowledge of a computerised payroll/ HR information system.
- Ability to effectively identify and communicate responses recognising the need for empathy
- Demonstrate excellent customer service skills
- Adaptable to change and is solutions focused
- Able to analyse and solve problems
Experience
Essential
- Previous experience of working in payroll
- Working Knowledge of a computerised payroll/ HR information system
Qualifications
Essential
- Minimum of 3 O levels/GCSE equivalent including Maths and English
- ECDL or equivalent knowledge of computer
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Applying for this NHS job
This advert is for Payroll Technician with Lincolnshire Partnership NHS Foundation Trust in Henshaw House. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 25 Aug 2026.
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