Job overview
We are seeking enthusiastic Patient Systems Officers on a fixed term contract until 30 September 2027.
This role offers an exciting opportunity to join the Patient Systems Team developing and providing technical support and technical systems administration for TEWV's portfolio of Patient Information Systems including CITO, Electronic Prescribing, Paris, Rio and SystmOne.
We are committed to supporting our staff in achieving a healthy work-life balance, alongside offering an excellent range of benefits for you and your family.
We want our staff to feel valued, supported and part of a close-knit team at TEWV where everyone's voice is heard and appreciated.
We are committed to supporting our staff with their continuous professional development.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The successful post holder will undertake system administration and configuration of large-scale patient systems.
You will provide 2nd Line Support to effectively resolve customer issues and problems.
In addition to this, the post holder will plan, deliver and evaluate appropriate systems developments using the Agile and waterfall methodology.
You will undertake System upgrades (including testing, configuration and issue management) both in and out of core hours.
You will collaborate with clinical teams to understand their needs and how the patient management system can be improved to enhance patient care.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Skills
Essential
- Ability to work autonomously, under pressure and meet deadlines using excellent organisational planning skills
- Develop and maintain communication with people about difficult matters and/or in difficult situations
- Advanced computer literacy and keyboard skills and technical skills in one or more of the following areas: Relational database skills and expertise, Systems programming languages, Advanced SQL,End user interface design (UDFs)
Knowledge
Essential
- Good understanding of relational database management systems (RDBS)
- Up to date practical knowledge of the management of and use of Software application platforms, e.g. SQL, IBM, Oracle
- Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets
- Good understanding of system change control processes, upgrades paths and release management
- Good knowledge of standard PC applications (e.g. PowerPoint, Word, Excel)
Desirable
- Knowledge of current NHS legislation, policies and procedures relating to data protection
- Knowledge of clinical processes/terminology
- Knowledge of the development cycle including requirements gathering, design, build, test, release and sign-off
- Knowledge of change management principles (ITIL)
Experience
Essential
- Experience of managing and administering a large information system.
- Experience of change control processes and producing technical specification options
- Experience of managing and supporting complex database management systems in busy, confidential settings
- Experience of a customer led service
- Experience of NHS IT systems and services
- Experience of using and writing SQL and other system development languages
- Experience in managing work packages
Desirable
- Working in an NHS environment
- Experience in the management of third party suppliers
Qualifications
Essential
- Educated to degree standard or equivalent, in an informatics related subject
- OR Equivalent experiential learning in the field of Information systems design, development and implementation.
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Applying for this NHS job
This advert is for Patient Systems Officer with Tees, Esk and Wear Valleys NHS Foundation Trust in Flatts Lane Centre. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,073 - £39,043 per annum. The contract type is 14 months (Fixed Term until 30 September 2027). The application deadline is 03 Sep 2026.
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