Job overview
We are looking for a passionate individual to take on a role as a Patient Safety Office who is dedicated to driving safe, effective and high quality care for the people who use our services, their families, carers and visitors. This is a key role in supporting the delivery of the National Patient Safety Incident Response Framework.
Interview date: TBC
Main duties of the job
Delivering the day to day systems and processes to support effective patient safety across the Trust, providing support and information to staff to deliver trust wide systems and processes.
Supporting a culture that improves quality by enabling the delivery of high quality care through the effective identification of lessons/areas for improvement and promotion of learning as a result of data analysis and investigation, using audit and evaluation cycles to seek assurance.
The role will include leading patient safety meetings within our directorates to support then to maintain timely management of incidents, identifying learning and driving improvements.
This role is vital in supporting our clinical team to drive improvement in patient safety and requires on site working .
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in job description and person specification***
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
SKILLS & ABILITIES
Essential
- Excellent written/verbal communication skills
- An ability to present information to divisional/executive level
- An ability to interpret complex information
- Ability to organise, prioritise and manage a diverse workload with competing priorities within a Busy environment,whilst maintaining focus on key issues
- Diplomatic ability to negotiate sensitive issues
- Ability to work autonomously as well as a member of a team
- Ability to assess risk and identify needs to maintain personal safety and safety of others
- Highly motivated and resourceful
- Calm and measured – able to manage challenging and stressful situations
- Confident telephone manner and good interpersonal skills
- Ability to remain objective in difficult situations
- Analysing data or information and using this to influence practice.
KNOWLEDGE & UNDERSTANDING
Essential
- Knowledge of NHS Quality and Patient Safety acquired through training and experience
- Knowledge of using a database and making judgements about the data entered
- Experience of working to deadlines and managing processes to deadlines
- Experience of providing information in a clear and concise manner
- Experience of reporting against Performance indicators and quality metrics
- Experience of PSRIF
- Experience of producing reports and analysing data
- Experience and working knowledge of the Radar reporting management system
- Understanding of the healthcare environment in both acute and community settings
- Knowledge of risk management
- Working knowledge of Data Protection issues
- Able to demonstrate leadership and problem solving skills in complex and difficult situations
- Ability to work autonomously and as a member of a team
- Experience of multi professional working within a healthcare setting
EDUCATION & QUALIFICATIONS
Essential
- Educated to degree level or higher, or relevant experience in the field of quality and patient safety
- Evidence of continuing professional development
- Previous Experience within the NHS
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Applying for this NHS job
This advert is for Patient Safety Officer with Croydon Health Services NHS Trust in Croydon University Hospital. It is listed as a Band 5 Administrative and IT role. The advertised salary is £36,943 - £44,900 p.a incl of HCAS. The contract type is Permanent. The application deadline is 23 Aug 2026.
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