Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
12 listedRequirements the employer expects applicants to meet.
- Experience
Understanding of the NHS governance and quality agenda
- Experience
Ability to work with colleagues at all levels and to liaise on sensitive and important issues
- Experience
Experience of managing complex and sensitive information
- Knowledge and Training
To have IT and high-level administration skills being able to analyse data, contribute to reports and be proficient in the use of databases, Outlook, Word, and Excel (Microsoft office).
- Qualifications & Education
Educated to degree level or equivalent experience.
- Analytical & Judgement Skills
Ability and willingness to handle highly confidential information without compromising confidentially
- Analytical & Judgement Skills
Able to manage conflicting priorities and organize workload effectively, with minimal supervision, to meet tight deadlines
- Planning & Organisational Skills
Able to self-generate & manage own workload to meet the needs of organisation
- Planning & Organisational Skills
Ability to prioritize and manage competing demands
- Communication & Relationship Skills
Effective interpersonal and facilitation skills and supporting others
- Communication & Relationship Skills
Excellent written/verbal communication skills
- Communication & Relationship Skills
Ability to communicate sensitively with a tactful and diplomatic approach regarding matters that may be upsetting or stressful for staff
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Knowledge of the DATIX electronic incident reporting system
- Knowledge and Training
Knowledge of NHS Governance process, in particular incident management
Job overview
The post holder will have a key role in maintaining an effective service to support clinical and corporate services in the effective and timely notification, management, investigation, and response to all Patient Safety Incident’s.
The postholder will work closely with staff and managers across Trust services to ensure all pertinent details about each incident are accurately recorded in the Trust’s incident management system (Datix). They will work with investigation leads to provide facilitated support and ensure the timely provision of all incident investigation updates, investigation reports, action plans and quality assurance documents.
Main duties of the job
To support the Patient Safety Team in the daily management of the incident reporting process and associated work streams across the Trust
- To act as the day-to-day point of contact for staff regarding the reporting for all incidents, dealing with queries and providing advice and support as required
To carry out a daily review of all incidents reported on Datix to challenge the completeness of information, accuracy or severity, and to ensure the appropriate action and level of response has been initiated
Effectively deal with all written and verbal enquiries responsively, deciding upon and initiating appropriate follow up action required promptly.
- To escalate any identified potential PSII’s to the Patient Safety Manager and Deputy Patient Safety Manager To identify incidents requiring discussion at the Incident Decision & Learning Group for potential PSIRF response Ensure the Datix system is continually updated to provide a ‘live’ record of progress and accurate reporting Identify non-compliant areas for escalation to managers and leads, where incident responses have not been completed within set timescale or there are outstanding actions after the due completion date To contribute to the effective integration of patient safety/clinical risk with other quality governance and accountability programmes and functions Support the process for reporting to Learning from Patient Safety Events (LFPSE)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
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Applying for this NHS job
This advert is for Patient Safety Officer with The Dudley Group NHS Foundation Trust in Dudley, England. It is listed as a Band 5 Patient safety specialist role. The advertised salary is £32,073 - £39,043 pro rata. The contract type is Fixed term: 9 months (Maternity Cover). The application deadline is 17 Sep 2026.
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