Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
9 listedRequirements the employer expects applicants to meet.
- Experience
Experience of using a full range of IT/Patient administration systems
- Experience
Experience of patient administration work in a healthcare setting
- Qualifications
Good general education with GCSE or equivalent in English at grade C or above
- Skills and knowledge
Experience dealing with customer complaints and customer care
- Skills and knowledge
The ability to prioritise tasks effectively without direct supervision
- Skills and knowledge
Computer proficiency
- Skills and knowledge
Knowledge of NHS service provision including the pathway of care
- Skills and knowledge
Knowledge of healthcare administrative systems and processes
- Skills and knowledge
Equality and diversity knowledge
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Experience working in a similar role in a hospital/health care setting
- Qualifications
NVQ level 3 in Business Administration or Customer Care of equivalent
Job overview
****PREVIOUS APPLICANTS NEED NOT APPLY****
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Reporting to the Assistant Service Manager for Respiratory, you will work closely with the Respiratory Administrative and Clerical team to support the administration and scheduling of outpatient activity for the Respiratory service and provide essential administrative coordination to the Service with a particular focus on our Interstitial Lung Disease Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.
The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites for several days each week.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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Applying for this NHS job
This advert is for Patient Pathway Coordinator - Respiratory Department with Epsom and St Helier University Hospitals NHS Trust in Carshalton, England. It is listed as a Band 4 Patient pathway coordinator role. The advertised salary is £33,262 - £36,027 p.a incl of HCAS Outer. The contract type is 12 months (Fixed term 12 months). The application deadline is 04 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (18 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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