Patient Flow Coordinator

Job overview

Are you a keen problem solver with an eye for detail?

Then you could be the perfect fit for our Patient Flow Coordinator (PFC) role!

Join our small, friendly team in the Operations Delivery Centre (ODC), where you'll benefit from 24/7 support from a dedicated leadership team.

This newly refreshed role now offers more variety than ever before!

No two shifts are the same — one moment you might be supporting a crew with a breakdown, and the next, you could be stepping in as a virtual HALO and running a patient cohort. Every action you take is critical in keeping our ambulance crews mobile and caring for the patients of the southwest.

Working as a PFC means joining a dynamic and evolving environment. Joining the ODC team offers opportunities to experience our other key functions such as

• HEMS, Community Volunteers Dispatch, Command Dispatch and Physical HALO support

Our newly designed rotas offer four shifts on duty followed by four rest days. We have rota options with minimal nights and an option with minimal days.

We also welcome applicants who would like part-time hours (in line with the needs of the business).

Interested? We welcome pre-application discussions! Arrange one and get a feel for the role first-hand.

Main duties of the job

The Patient Flow Coordinator plays a vital role in the Operations Delivery Centre, requiring prior experience in emergency services (or equivalent), ideally within a control room (or call centre) environment.

The primary responsibility is to optimise the flow of operational ambulance resources by analysing data from the Hospital Handover and Fleet Barriers Dashboards along with other performance metrics, while maintaining accurate handover data quality.

Key duties include real-time communication with ambulance crews via radio and telephone, interpreting the Resource Availability Dashboard, and working collaboratively to remove barriers to patient care. The role supports the principle that no patient should wait unnecessarily for an ambulance and contributes to efficient hospital handovers and movement of our fleet of ambulances.

Reporting to the Service Delivery Officer, the coordinator works closely with HALOs, Operations Offers, Community Response Coordinators, and EOC staff and many of our partner agencies.

Detailed job description and main responsibilities

For further information about this role please see the attached job description and person specification.

Alternative formats of our vacancies are available upon request to HRServices@swast.nhs.uk . Accessibility statement available upon request.

Right to work / Certificate of sponsorship

This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.