Job overview
Are you interested in a career in healthcare workflow management that allows you to make a real difference?
Radiology is a thriving, innovative, integral service. As a patient flow co-ordinator, you will assist the clinical teams in the CT, MRI, US & Plain Film departments to improve the patient journey.
Our department is going through an exciting period of positive change, and we are committed to growing our workforce to meet the expanding demands of the service. Candidates should have significant experience in an administrative position and be able to demonstrate some service set-up involvement and proficiency.
The standard roster will be 37.5h per week and will require flexibility to work across both the Cannock CDC site and the New Cross Radiology department . Shifts may include earlies, lates and weekends.
It is important that your application meets the minimum requirements of the person specification, as the Trust will shortlist against these details. Please see the attached Job Description and Person Specification before making your application to ensure that your application demonstrates that you meet the minimum requirements. You will be notified electronically whether your application was successful.
Applications who are successful will be invited to interview using the email address provided within your application. Please check your email account regularly.
Main duties of the job
To provide all administrative services involved in managing patient bookings for all specialty areas within Radiology.
To co-ordinate inpatient, outpatient, cancer and urgent bookings for patients across all services in Radiology. This will involve liaising with referrers, wards, portering services, interpreting services, transport services and Allied Health Professionals.
To manage incoming telephone communications and direct queries to the appropriate departments/staff. You will have an excellent telephone manner and you will be able to deal with calls from patients and referrers into the service in a friendly, prompt and professional way.
To use a variety of computer-based systems including Web Portal, Soliton, PACS, PAS, ePMA, ICE (limited access to view only status for bloods and lab results) and Teletracking. Training will be provided.
To perform a variety of other administrative duties required for co-ordinating patient flow through the department/service.
To collate data and provide statistical analysis of throughput, capacity & demand.
Detailed job description and main responsibilities
Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Skills
Essential
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- Ability to problem-solve and make autonomous decisions.
Process
Essential
- Able to demonstrate involvement in quality improvement projects and is open to change and innovation.
Desirable
- Has recognised a need for change and implemented this using own initiative.
Experience
Essential
- Experience working with a wide range of digital and patient systems.
- Previous experience in a Radiology or patient-facing administrative role.
Desirable
- Experience with managing confidential information.
Communication
Essential
- Exceptional written communication skills and ability to produce good, accurate correspondence.
- Excellent communication skills and telephone manner, with the ability to engage with other healthcare professionals, patients and managers.
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Applying for this NHS job
This advert is for Patient Flow Co-ordinator with The Royal Wolverhampton NHS Trust in New Cross Hospital. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum (pro rata). The contract type is 12 months (Fixed term for 12 months). The application deadline is 30 Aug 2026.
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