Search for more jobs in Bristol
Job overview
An opportunity has arisen within our Emergency Department for a Patient Flow Co-ordinator position working over a 24 hour/7 day rota.
22 Hrs available
With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in a dynamic, fast-paced environment that receives high volumes of patient attendances.
We are looking for a dynamic and energetic individual to support the smooth running of the Emergency Department and achievement of the associated performance targets. This will include using the patient administration system to book in patients; meet and greet reception duties; management of patients’ CAS Cards and medical records as well as back office administration duties.
You should have a proven track record of, and experience in, reception duties and/or administration in a customer service role.
Band 3 Salary with additional unsocial hours pay enhancements of 35% for nights / Saturdays and 69% for Sundays / Public Holidays.
** Previous applicants need not apply **
Main duties of the job
It is essential that you are able to work independently as well as within a team. You should possess the ability to communicate effectively and sensitively with colleagues, patients and visitors to the department and have a welcoming and professional customer service approach. The ability to prioritize and pay attention to detail in a busy environment is also essential.
This is a key role in ensuring an efficient and courteous welcome and full reception service to members of the public and other agencies attending the Emergency Department.
Main Duties Include:
- All face to face and telephone enquiries.
- Offer excellent customer service at all times.
- Help to ensure the smooth flow of patients throughout all areas of the department.
- Clear liaison and communication with clinical colleagues.
- Maintain patient administrative IT systems.
As a key team member you will help to ensure that the service is delivered successfully and in a timely manner, supporting the clinical team in meeting key performance measures and supporting service development.
Detailed job description and main responsibilities
For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.
Person specification
Skills and Abilities
Essential
- Ability to work on your own initiative and with minimal supervision
- Ability to prioritise your own work when under pressure and multi task
- Excellent communication/interpersonal skills
- Ability to deal sensitively and appropriately with the client group.
- Good organisational skills
- Reliable
- Flexible approach to meet needs of the service
- Ability to work in a multi-disciplinary team
- Self-confident and approachable
- Willingness to learn new skills
- Able to work to rota requirements including Bank Holidays, nights and weekends
Knowledge and Experience
Essential
- Experience of working within a team.
- Experience in NHS or customer service organisation.
Desirable
- Knowledge of Patient Flow.
- Knowledge of Trust procedures including admissions.
Qualifications & Training
Essential
- Good Keyboard, word processing skills.
- Good general standard of literacy and numeracy.
- NVQ in Customer Care or equivalent relevant experience.
Desirable
- European Computer Driving Licence.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Administrative and IT roles in Bristol
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Patient Flow Co-ordinator with North Bristol NHS Trust in Bristol, South West, England. It is listed as a Band 3 Administrative and IT role. The contract type is Permanent. The application deadline is 16 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (31 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.