Patient Experience Officer

Job overview

Reporting to the Patient Experience Lead, this post forms part of the Patient Experience Team to support the delivery of the Trust’s Quality Strategy and vision to ensure ‘Excellent Care for all’ through the delivery of safe, effective and high quality services, that ensure the people who use our services, their families, carers and visitors receive a positive experience.

The post holder will be responsible for;

• Delivering the day to day systems and processes to support effective patient experience across the Trust, providing support and information to staff to deliver trust wide systems and processes.

Supporting a culture that improves quality by enabling the delivery of high quality care through the effective identification of lessons/areas for improvement and promotion of learning as a result of data analysis and investigation, using audit and evaluation cycles to seek assurance.

Interviews: 17th August 2026 (to involve a full day Assessment)

Main duties of the job

• Support the development and delivery of the patient experience team programme of work/plan in line with local and statutory requirements.
• Support the collation of documentary evidence needed to support any external assessment in relation to patient experience.
• Support actions identified and undertaken to decrease the risk of poor experience or incidents occurring and to improve outcomes in relation to people who use our service, their families or carers, staff and visitor safety.
• Effective liaison and communication with all Trust staff in relation to patient experience policies, procedures and guidelines ensuring that all staff are aware of their responsibilities.
• Contribute to internal and external Trust publications as required to promote robust incident patient experience and reporting.
• Monitor and ensure the patient experience sections of the Trust’s intranet and internet sites are up to date.  Ensure the pages provide relevant and up to date information for staff, patients and the public on quality and patient experience issues.
• Regularly monitor systems and processes for feedback, to ensure the completion of timely responses and collation of trends and themes with the development of action plans were required.
• Monitor the implementation and progress of action plans to reduce identified areas of risk, and enable continuous and quality improvement, escalating as appropriate areas of concern in line with Trust policy.

• Operational Responsibilities

Detailed job description and main responsibilities

Please see the attached supporting document (Job Description) which contains more information about the role.