Patient Booking Coordinator

Job overview

Endoscopy Admin Coordinator University College London Hospitals NHS Foundation Trust (UCLH), situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services both locally and to patients from throughout the UK and abroad. The Trust has an international reputation and a tradition of innovation. Our excellence in research and development was recognised in December 2006 when it was announced that, in partnership with University College London (UCL), we would be one of the country’s five comprehensive biomedical research centres. The Division of GI Services includes the medical and surgical specialities of hepatopancreatobiliary (HPB), colorectal, upper GI cancer, obesity, nutrition and vascular services. The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit. We perform around 600 endoscopy procedures per week. Our administration team are vital to the smooth running of these services.

Main duties of the job

The Admin Co-ordinator role is an exciting opportunity to join our administration team in the Endoscopy Unit which provides first class administration and reception services to the Division. As part of our Patient Pathway team, you will be responsible tracking patients through their care pathways, organising patient appointments and processing clinical correspondence in a timely manner. You will act as a key point of support to the Clinical Nurse Endoscopists through assisting with administrative tasks. Successful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation. They will be able to communicate with a range of patients and colleagues and possess excellent team working, negotiation and organisation skills. Above all they will be committed to helping us deliver excellent patient care. We offer excellent development opportunities for administration staff both within the Division and across the organisation.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

• Co-ordinating and taking responsibility for the patient pathways within their designated sub-specialty areas.
• Co-ordinating the day case admissions within the Endoscopy Unit
• Providing a primary point of contact between the multi-disciplinary team and their colleagues, patients, and relatives.
• Acting as a source of advice and support for troubleshooting non-routine matters or resolving initial complaints.
• Supporting the clinical and administrative teams to provide a positive patient experience.
• Supporting and providing cross cover for all administrative areas across the Division when required so that all areas are sufficiently staffed to provide a consistently high level of patient satisfaction.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.