Patient Administrator

Job overview

Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user?

If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our patient admin services team and working alongside our community nursing and specialist services colleagues could be right for you.

We're looking for experienced administrators who can transfer their skills to the NHS, ensuring that our community clinicians and patients are always supported with expert admin help.

You should be willing and available to work on a rota basis usually between 0800-17:00hrs Monday to Friday. Skegness based but maybe required to support other sites.

Please note this is a 12 month fixed term contract to cover maternity leave.

Main duties of the job

Following policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care.

To be the first person our patients see when they arrive at the health clinic and ensure a welcoming environment.

To communicate in a timely, sensitive and empathetic manner with patients and clients either verbally or non-verbally, ensuring accurate details are recorded and either actioned or passed in a timely manner to the responsible person/team.

To support our clinical teams to ensure they have enough stock, paperwork and equipment to complete their day to day tasks.

Detailed job description and main responsibilities

• Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties.
• Welcome our patient as they arrive at the reception desks of the health clinic and ensure their arrival is logged on our patient information system
• Monitor voicemails and respond to enquiries from patients and clients, including handling potentially difficult calls, in a professional manner, assessing the urgency, taking messages and passing to the relevant person where necessary.
• Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services.
• Maintain accurate patient records using both computer and paper. Receive, record, transmit, store and retrieve information from paper or electronic records and databases.
• Open and close the clinic
• Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties.
• Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
• Unlock premises/ensure premises are securely locked and alarms are set prior to leaving the premises, if required.
• Adhere to LCHS's information governance requirements, treat all information as confidential and abide by the Data Protection Act.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.