Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
12 listedRequirements the employer expects applicants to meet.
- Skills
Evidence of being a team player
- Skills
Example of Confidentiality
- Experience
Knowledge of healthcare administrative systems and processes (Experience of scheduling outpatient appointments and/or admissions)
- Experience
Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages, Cerner/ERS trained)
- Experience
Knowledge of NHS patient pathways - RTT & Cancer
- Experience
Experience of prioritising own workload
- Qualifications
NVQ Level 4 in Business Administration/Customer Care or equivalent experience
- Qualifications
Educated to GCSE/ O level or equivalent including Grade C or higher in Maths and English
- Qualifications
Understanding of 18 Week RTT pathways and targets
- Qualifications
Understanding of Cancer waiting time rules/target and performance indicators
- Qualifications
Excellent Written and verbal communication skills
- Qualifications
Exceptional Customer Service skills
Desirable
5 listedAdditional qualities the employer would prefer.
- Skills
Experience of customer service in a multi-cultural environment
- Experience
Experience in working in a multi-disciplinary environment
- Qualifications
Evidence of on-going continuous personal development (CPD) and training
- Qualifications
NHS / Health Care Experience
- Qualifications
Proficient in Microsoft word packages
Job overview
An exciting opportunity has arisen for a Band 4 Patient Pathway Coordinator to join the Gastroenterology and Hepatology team within POD 3.
As our services continue to evolve, with new and innovative pathways being introduced across Hepatology and Liver services, we are seeking a motivated and organised individual to play a key role in supporting patients throughout their healthcare journey.
The successful post holder will work predominantly with the Hepatology and Liver team, while also providing administrative support across the wider Gastroenterology service as required.
Working as part of a multidisciplinary Point of Delivery (POD) team, the Patient Pathway Coordinator will provide proactive and comprehensive administrative support to ensure patients progress smoothly through their pathway from referral to discharge. The post holder will be responsible for coordinating appointments, managing waiting lists, monitoring pathway milestones, and ensuring that patient care is delivered in a timely and efficient manner.
As a key point of contact for patients, families, clinicians and colleagues, the post holder will provide excellent customer service and help ensure a positive patient experience by supporting all administrative aspects of care.
This is an excellent opportunity for an enthusiastic individual who enjoys working in a fast-paced environment and is committed to delivering high-quality administrative support within a patient-centred service.
Interview Date: TBC
Main duties of the job
The post holder will act as the main point of contact for all administrative matters relating to patients’ pathways of care. They will work as part of a multidisciplinary team, providing expertise in the proactive management of patient pathways from referral through to discharge, ensuring processes run smoothly and efficiently.
The post holder will also be responsible for supervising and allocating work across the POD (Point of Delivery) team. They will promote high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact.
In line with Trust standards, the post holder will follow Standard Operating Procedures (SOPs) to ensure all aspects of the role are carried out accurately and within agreed timescales.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification**
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Pathway Coordinator with Croydon Health Services NHS Trust in Croydon, England. It is listed as a Band 4 Patient pathway coordinator role. The advertised salary is £33,262 - £36,027 per annum inc HCAS (Outer). The contract type is 12 months (12 month fixed term). The application deadline is 18 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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