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Job overview
- To support the wards, bed mangers and Discharge Co-ordinators (DISCOSs) in the management of patients through the trust from admission to discharge. Key roles are:
- To provide support to the ward teams to manage patient flow, investigations, tests and general co-ordination of work
- To support the bed managers with a cohort of patients discharge planning and support.
- To identify all complex discharges and hand over to the DISCO.
- To be a two-way conduit for information to wards, DISCOs on board rounds and at MDM.
- To attend trust meetings identifying escalation points within the division.
- To help support and facilitate the repatriation of trauma and long stay patients
Main duties of the job
Patient Flow Planning
To work with the nurse in charge to facilitate and co-ordinate all aspects of discharge
Administration
To support with administrative tasks such as transport bookings, porting requests, updating EPIC with admissions and discharges
Management
To support with collection of I want great care data. Participate in audits and support the ward manager and bed management team with escalations of blocks to flow and the patient pathway
Detailed job description and main responsibilities
Patient Flow Planning
- To track patient investigations, identifying any delays and taking appropriate actions to make sure they are carried out in a timely manner
- To monitor, white boards, ward reviews and EPIC to facilitate patient investigations and communicating with the nurse in charge regarding problems with these
- To have an accurate and up-to-date overview of daily discharges that will be happening within the wards and to be responsible for providing information about available bed numbers to the bed manager
- To be the main communication point for ongoing tests/investigations, ensuring that requests are acted on and that patients not delayed unnecessarily
- To attend daily board rounds and MDM and to act on requests, feeding back to the appropriate person
- To facilitate timely writing of TTAs so as to ensure the patients are discharged in a timely manner working with the junior doctors and pharmacy
- To review all patients daily, identifying any new cases requiring case management by the DISCO
- To support the ward staff by managing the timely submission of appropriate social work documentation, specifically notification for assessment and discharge
- To support the ward with setting up community nursing services with early identification for the need of this service
- To undertake simple discharge planning with the support of the DISCO and SW Manager
- To be responsible for a daily communication liaison to reduce duplication of effort
- To be the main conduit for information regarding planned discharges
- To attend the daily trust meetings to support the early escalation of delays
- To be responsible for maintaining a current list of all patients on their team wards
Administration
- To document all actions on EPIC in a timely manner
- To prepare for board rounds ensuring that all patients are correctly allocated to consultants on EPIC and the white board
- To take responsibility for liaising with Ward Administrators to ensure old notes are requested and merged with new ones and to follow-up with Patient Information Services any outstanding
- To be responsible for preparing a weekly ward-based MDM list as directed, ensuring liaison with relevant professionals and effective distribution prior to meetings
- To act as a central communication point across for all professions involved in planning patient care both within the ward-based team and within primary care and other agencies
- To act appropriately on all information, problem solving and finding solutions wherever possible
- To use initiative to work independently
Management
- To actively support the process of risk management – ensure incidents are reported appropriately and helping identify ways of preventing errors and accidents to both patients and staff
- To effectively manage a patient’s simple discharge, ensuring adequate communication and documentation across all teams
- To communicate varied and complicated information (verbally and in writing) in a way that is understood and gets the important facts across
- To maintain confidentiality with regard to personal information pertaining to staff
- To attend and contribute to departmental meetings as required
Person specification
Essential
Essential
- Good communication skills
- Excellent English – written and spoken
- Computer skills qualification with word processing skills
- Ability to use and learn other software packages, i.e. Excel or Patient Administration System
- Previous NHS experience
- Basic understanding of the discharge process
- Willingness to undertake relevant NVQ qualification
- Reliability
- Ability to work as part of a multi disciplinary team whilst also using own initiative
- Evidence of strong interpersonal skills
- Ability to prioritise and to work under pressure
Desirable
- Working knowledge of medical terminology
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Applying for this NHS job
This advert is for Pathway Co-ordinator with King's College Hospital NHS Foundation Trust in London, London, England. It is listed as a Band 4 Administrative and IT role. The contract type is Permanent. The application deadline is 07 Aug 2026.
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