Participation & Co-Production Co-ordinator

Job overview

Participation & Co-Production Co-ordinator

The Band 4 Participation and Co-production Co-ordinator plays a vital role in championing inclusive involvement across the Trust. Working within the Patient Experience Team, the post holder will support and coordinate safe and meaningful opportunities for people with lived experience to shape the planning, delivery, and improvement of services. This role ensures participation activities are accessible, well-organised, and aligned with Trust values and policies. Acting as a welcoming first point of contact, the post holder will register individuals interested in involvement, maintain accurate records, and support recruitment to the involvement register. They will work collaboratively with staff to embed co-production principles, offering guidance and resources that promote equality, diversity, and shared decision-making. The post holder will also deliver training to participants, including Interview Panel Member Training and co-production workshops, and may provide day-to-day supervision for an Administrator. By supporting effective communication and coordination, they will help create safe, inclusive spaces where all voices are valued. Based at County Hall, Norwich, the role involves attending team anchor days and working from Trust premises when not supporting workshops, events, or community meetings.

Main duties of the job

This role supports the delivery of safe, inclusive and accessible co-production, involvement, and engagement activities across the Trust. You will work closely with service users, carers, and community groups to build respectful, recovery-focused relationships and create positive channels for two-way communication. A key part of the role is organising the practical elements of events and sessions—whether large-scale programmes or smaller workshops—including venues, technology, materials, and access support. You will maintain accurate records of involvement activities, manage the registration process for people with lived experience, and coordinate attendance at meetings and workshops. Ensuring compliance with Trust policies on safeguarding, data protection, inclusion, and reimbursement is essential. The role also involves preparing documentation for governance purposes, supporting internal reporting, and drafting communications to promote involvement opportunities. Acting as an ambassador for participation, you will attend events, deliver training to participants and staff and help staff understand their responsibilities around co-production. You will contribute to developing tools and resources, maintain team platforms and materials, and support feedback processes such as the Friends and Family Test. Continuous learning and sharing insights to improve participation practices are integral to this role.

Detailed job description and main responsibilities

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.