Job overview
Parkside Private Patients Dept Wexham:
Wk1 Monday-Friday 7am-1pm followed by Saturday 6:45am - 12:45pm
Wk2 Monday-Friday 1pm-7pm
2 week rota: week one 36 hours per week + week two 30 hours per week
You will join our Parkside Wexham team, supporting our clinical colleagues, patients and relatives offering a high level of customer service. This role is integral to the service we offer, where you will be the first point of contact to all those that present to our ward.
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Main duties of the job
- Ensure all patients, visitors and staff are treated with courtesy, professionalism, dignity and compassion, providing prompt assistance when required.
- Promote equality, diversity and inclusion by respecting individuals’ cultural, religious beliefs, customs and values, while maintaining strict patient confidentiality in accordance with NHS and hospital policies.
- Work safely and responsibly, adhering to the Health and Safety at Work Act 1974 and relevant policies, including COSHH, infection prevention and control, and safe manual handling procedures.
- Report all accidents, incidents and concerns involving patients, visitors, colleagues or oneself promptly and in accordance with hospital procedures.
- Remain vigilant and immediately report any suspicious persons, activities or packages to the Unit Manager or designated deputy.
- Follow established procedures during emergencies, including fire, cardiac arrest and other urgent situations, and respond appropriately within the limits of training and competence.
- Maintain professional boundaries and comply with hospital policies, including avoiding involvement in patients’ financial affairs or witnessing legal documents such as wills.
- Maintain awareness of personal competence and responsibilities, undertaking only duties for which appropriately trained and competent, and seeking support or guidance when necessary.
Detailed job description and main responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Skills
Essential
- Excellent interpersonal skills –ability to communicate effectively with all levels of customer, both internal and external.
- Able to manage time effectively and to prioritise tasks.
- Able to work to a consistently high standard.
- Excellent organisational skills.
Desirable
- Knowledge of Private Healthcare.
- Knowledge of hospital IT programs; EPIC.
- Microsoft Word, Excel, Outlook skills.
Experience
Essential
- Experience in delivering a high standard of customer care.
- Clerical experience.
Desirable
- EPIC/CC8 experience.
Qualifications
Essential
- GCSE English and Maths pass or equivalent.
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Applying for this NHS job
This advert is for Parkside Ward Clerk with Frimley Health NHS Foundation Trust in Wexham Park Hospital. It is listed as a Band 2 Administrative and IT role. The advertised salary is £23,424 per annum incl HCAS. The contract type is Permanent. The application deadline is 30 Aug 2026.
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