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Job overview
To manage and monitor waiting lists to ensure that procedures are carried out within specified Government targets and locally agreed clinical protocols. To provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures. Assist in the smooth running of the Pain Service ensuring patients are dealt with in an efficient manner, whilst adhering to Trust policies at all times.
Main duties of the job
Waiting List Management Duties • To coordinate and monitor waiting lists. Coordination and production of accurate waiting time information on a weekly basis and ensuring that there are no outliers to the targets. The post holder will experience a daily requirement to produce accurate work at speed. General/ Administrative Duties • To provide and maintain an efficient and effective administrative service. Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation. Dealing effectively with mail, redirecting where necessary. • Prioritise and organise own workload daily. • Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible.
- Communication with Pain Patients regarding upcoming appointments or theatre procedures to reduce DNA rate and improve utilisation.
- Deal efficiently with all hospital staff and visitors. • Maintain professional standards in appearance, behaviour and punctuality. • Assist in training and supervision of new members of staff, whilst carrying out one’s own duties.
SYSTEMS AND EQUIPMENT • Use of computer equipment, Microsoft software packages and other appropriate software applications. • Use of e-mail Use of photocopier, scanner, printers
Detailed job description and main responsibilities
Waiting List Management Duties • To coordinate and monitor waiting lists. Coordination and production of accurate waiting time information on a weekly basis and ensuring that there are no outliers to the targets. The post holder will experience a daily requirement to produce accurate work at speed. General/ Administrative Duties • To provide and maintain an efficient and effective administrative service. Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation. Dealing effectively with mail, redirecting where necessary. • Prioritise and organise own workload daily. • Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible. • Undertake reception duties, greeting and registering patients and answering the telephone. Deal efficiently with all hospital staff and visitors. • Maintain professional standards in appearance, behaviour and punctuality. • Assist in training and supervision of new members of staff, whilst carrying out one’s own duties.
SYSTEMS AND EQUIPMENT • Use of computer equipment, Microsoft software packages and other appropriate software applications. • Use of e-mail Use of photocopier, scanner, printers
Person specification
Skills
Essential
- Good basic numeracy skills
- Excellent interpersonal skills ability to communicate at all levels
- Should be able to present data and information in a useful and understandable format
- Have good negotiation skills
Knowledge
Essential
- A good working knowledge of computers and software packages/ECDL
- Understanding of a broad range of administrative processes
- Able to demonstrate and understanding of a wide range of local hospitals systems/ processes and policies
Experience
Essential
- Have demonstrable experience and knowledge of service improvement systems.
Qualifications
Essential
- RSAII or equivalent
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Applying for this NHS job
This advert is for Pain Clinic Patient Pathway Co-ordinator with Liverpool University Hospitals NHS Foundation Trust in Liverpool, North West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Pro Rata. The contract type is Permanent. The application deadline is 14 Jul 2026.
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