Paediatrics Admin Administrator

Job overview

Are you great with people, very organised, and passionate about patient care?

The West London Children are seeking a dynamic, proactive and highly motivated individual to join the inpatients administrative and clerical team as a ward administrator. You will be an integral member of the team providing effective day-to-day clerical support to facilitate the smooth running of the ward, with scope to develop on rotation in Children’s Outpatient Department.

Our paediatric team provide a wide range of specialist and general services for children and young people. The majority of our services are based at St Mary’s Hospital, which is also home to our paediatric A&E department and paediatric intensive care unit.

We are looking for candidates dedicated to delivering excellent patient experience, who are comfortable working in a dynamic and fast-paced environment.

This post is a full time basis of 37.5 hours per week. Please note this post will also require working weekend shifts.

Main duties of the job

• Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
• Use judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally.
• Maintain good communication links with the ward team and other departments.
• To ensure that all telephone calls are answered within the agreed time and in line with the Trust’s telephone standards.
• Redirect calls to other departments if necessary or when callers are misdirected.
• To arrange transport and interpreters when required, clearly communicating with the nursing staff.
• Make outpatient appointments as appropriate prior to discharge in conjunction with the patient's future care plans.
• Prioritise, plan and organise daily workload, ensuring that daily tasks and ongoing workloads are prioritised and completed within agreed and acceptable timescales, ensuring the ward manager is informed as relevant of any changes in working pattern.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.