PACS Support Officer

Job overview

Do you want to work at the leading edge of Radiology Information Technology within a friendly and specialist team?

York and Scarborough Teaching Hospitals NHS Foundation Trust has an exciting opportunity for an individual to join the PACS Team as PACS Support Officer.

Working as a PACS Support Officer you will be primarily responsible for the sharing of confidential patient information with our partner organisations, providing first-line support for our Radiology IT Systems and dealing with enquiries in an effective and timely manner.

You will be a well organised, working in a methodical and structured way at all times, with the ability to think independently and solve problems.

Applicants must demonstrate effective communication skills, enthusiasm for the role, be well-motivated and share a commitment to teamwork.

The technological remit of the department continues to expand and therefore the candidate would need to be open to continue learning of new systems and processes to meet the technology needs of the diagnostic imaging services.

If you are interested in this position and would like to visit the department or arrange an informal chat to discuss the role further please contact: Tom Skidmore, Radiology IT/PACS Manager on 01904 725569 or e-mail; thomas.skidmore@nhs.net.

Main duties of the job

You will be responsible for supporting the storage, retrieval and sharing of diagnostic medical images, including X-rays, CT and MRI scans. Working closely with the Radiology team, clinicians, administrative staff and external healthcare organisations, you will help ensure that imaging systems operate effectively and that patient information is managed accurately, securely and in accordance with information governance and data protection requirements.

You will act as a key point of contact for image-sharing activities, facilitating the timely exchange of diagnostic images and associated information to support patient care, treatment planning and clinical decision-making. This includes coordinating image transfers between healthcare organisations using a range of approved systems and ensuring that all associated records are maintained accurately. You will also support patients exercising their right of access to their healthcare information by processing requests for copies of diagnostic images and related information.

In addition, you will contribute to the ongoing maintenance and monitoring of imaging systems, identify and report issues affecting service delivery, provide first-line support to users, and assist in the development of procedures, guidance and training materials to support the effective use of Radiology IT systems across the organisation.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.