Outpatient's Sister/Charge Nurse/Department Manager Cross site

Job overview

Role Overview

• Under the direction of the Matron, you will be responsible for the department ensuring that the team provides effective care planning and delivery of care which meets professional standards and is in collaboration with their services users and carers. Facilitate reflection on the service delivery and identification of quality improvement work.

You will have a key leadership role, acting as a role model for others. You will communicate and maintain excellent working relationships with all those that use, commission and work within the services delivered. Undertake direct clinical work for a minimum 40% of their time.

• You will work closely with the people who use our services, families, friends and carers and play an important contribution in how people experience our services.

You will be responsible for maintaining stock level, management and ordering of supplies, and overseeing specialist equipment for Ear, Nose & Throat (ENT) Outpatients Departments (OPD)

You will be expected to participate in 24-hour internal rotation and undertake other duties where requested which are compatible with the grading of the post.

You will be expected to move to the other Hospital site to cover the needs of the service.

Main duties of the job

Job Summary

Outpatients Sister / Charge Nurse / ENT outpatients Department Manager’s are expected to be kind, responsive and professional, contributing to the quality of the services we provide by:

Assessing, planning, implementing and evaluating holistic care in relation to complex care planning/pathways

Developing integrated care programmes in partnership with service users, commissioners and key stakeholders.

Ensuring a supervision framework is in place for staff under their care and support in the development of relevant competencies across staff groups

Actively working as a member of the team to ensure high quality care is provided to service users.

Maintaining own specialist area of competence, and leading on the competency frameworks for others

Having the ability to synthesise information in order to present proposals effectively to decision makers (including Directors and Senior Executives) in ways which facilitate their understanding and influence pathways

Making recommendations to decision makers in order to drive forward innovative solutions to achieve business objectives, service improvement strategies and financial efficiencies linked to packages of prescribed care or identified projects

Manage ENT outpatient staffing, overseeing specialist equipment, monitoring stock levels, and ordering supplies for the ENT outpatient department across sites

Detailed job description and main responsibilities

Ensure effective budget management and identify potential cost improvement plans

The job holder is accountable for own actions without direct supervision, and accountable for actions of unqualified members of staff

Comply with professional codes of conduct, relevant organisational policies and procedures.

Work with key stakeholders and service users to support service development

Responsible for performance measured against Service Level Agreement Key Performance Indicators, ensuring that targets are met, quality is measured, patient experience surveys are conducted and that the service is delivered effectively, within their defined area of specialism

Ensure that resources are used effectively, planning workload to meet the priorities by the most efficient use of time, equipment, manpower and other resources (eg medical devices)