Outpatients Booking Assistant

Job overview

We are looking for an enthusiastic individual to join our team in the Outpatients Booking Centre The post holder will be part of a team that arranges patients outpatients appointments across the Trust and deal with patients/relatives telephone enquiries via our Outpatient Call Centre based at St Helier Hospital regarding appointments. He/she will offer a choice of dates and times for appointments and reschedule appointments as and when necessary. They will also offer a service to GP's who wish to make enquiries about an appointment.

Main duties of the job

The post holder will make appointments and deal with questions primarily via telephone, but also email and online.

When booking appointments a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.

To use a variety of communication styles to ensure effective telephone communication to all patients; this includes working with those who may have difficulties in communication, who are vulnerable, and from a range of cultural backgrounds.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.