Search for more NHS jobs in Coventry
Job overview
Fixed Term (Until Aug 2027) to cover Maternity Leave
Outpatient Receptionist/Admin Support Mon-Fri 9-5pm 37.5 hours per week
Our Coventry Outpatients service based at Swanswell Point who supports the Community Adult Mental Health Services delivering clinical out-patient and home treatment care to the local Coventry communities.
Who we’re Seeking: We’re looking for applicants ideally with previous admin/reception experience to join our current admin team in providing efficient and comprehensive administrative support to clinicians and managers, supporting the growing demand for provision of care within adult mental health services.
We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.
Main duties of the job
The Job Role: Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (SystmOne), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.
Detailed job description and main responsibilities
Skills and Experience: Knowledge and experience of using Microsoft Office systems is essential, whilst training will be provided for in-house systems and processes such as SystmOne, etc.
Previous experience of working within a busy outpatients service is desirable but not essential. You will need to demonstrate excellent communications skills, with confidence to speak to people sensitively and compassionately via phone calls and face to face, on a daily basis.
You may be required to travel to attend training, for which travel expenses would be paid.
Person specification
Essential
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- Experience of working with a range of Microsoft Office packages (eg. Word & Outlook)
- Experience of working in a busy office / customer care environment
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Ability to manage and prioritise own workload
- Good organisation skills and ability to multitask
- Good time management skills
- Good knowledge and understanding of reception / office procedures
- Ability to maintain relevant recording and information systems
- Understand confidentiality and apply the principles in every day working practice
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Medical Secretary roles in Coventry
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Outpatient Receptionist- Admin Support with Coventry and Warwickshire Partnership NHS Trust in Coventry, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa pro rata. The contract type is Fixed term: 12 months (Until end of August 2026). The application deadline is 31 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.