Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
8 listedRequirements the employer expects applicants to meet.
- Experience and knowledge
Minimum of 1 years experience in a similar administrative role with a proven track record of achievement.
- Experience and knowledge
Excellent IT skills with a working knowledge of Microsoft IT applications
- Experience and knowledge
Basic knowledge of Booking systems
- Education and Qualifications
4 GCSEs grade 4 or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
- Education and Qualifications
NVQ level 2/3 in Business Admin or other relevant subject.
- Skills abilities and competencies
Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
- Skills abilities and competencies
Ability to work in a pressurised working environment with frequent interruptions and change of work direction
- Skills abilities and competencies
Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience and knowledge
Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes
- Experience and knowledge
Administration experience within an NHS setting
- Experience and knowledge
Operational knowledge of iPM and e-RS
- Education and Qualifications
OCR Level 3 keyboard skills (or equivalent measurable level of skills)
Job overview
An opportunity has arisen to appoint a self-motivated individual, with great interpersonal skills and a commitment to customer service, to work as an Outpatient Clinic Co-ordinator within the Corporate Division, covering a range of specialities, to deliver a first rate booking service to our patients.
Main duties of the job
To provide a high quality, efficient and responsive administrative service in respect of the 18 week Referral to Treatment process.
To offer the highest standard of customer care to patients and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust’s Code of Values & Behaviour's.
Detailed job description and main responsibilities
To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep outpatient clinics utilised to optimum levels and to provide performance data to Consultants as requested.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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Applying for this NHS job
This advert is for Outpatient Booking Coordinator with James Paget University Hospitals NHS Foundation Trust in Gorleston-on-Sea, England. It is listed as a Band 3 Appointments administrator role. The advertised salary is £24,937 - £26,598 per annum. The contract type is Permanent and fixed term positions available. The application deadline is 17 Sep 2026.
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