Orthotics Appointments Officer

Job overview

We are seeking a motivated and organised individual to provide high‑quality administrative support to our Orthotics service. In this busy and patient‑focused role, you will liaise with patients face‑to‑face, by phone, and in writing, acting as the first point of contact for all enquiries.

You will manage clinicians’ diary templates, book appointments across multiple sites, and ensure all new patients are accurately registered and their information kept up to date. The role involves booking new and follow‑up appointments in line with the Trust Access Policy, supporting patient choice and making best use of clinic capacity.

Working closely with other departments to ensure seamless patient care, maintain exceptional standards of customer service and confidentiality, arrange patient transport when required, and assist with ordering orthotic appliances, checking deliveries, and arranging patient appointments.

Main duties of the job

• Provide administrative service to the Orthotics services at Frimley Health Foundation Trust.
• To liaise with patients both face-to-face, by written communication and by telephone
• To provide a cross site service for the booking of Orthotics appointments
• To be responsible for managing clinicians’ diary templates
• To make sure that all new patients are registered
• To update patient information on systems, as and when required to ensure timely accurate data. To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries /clinics
• To act as first point of contact for all patients and staff
• To liaise with other departments to ensure seamless patient care.
• To maintain an exemplary standard of customer care and patient confidentiality.
• To arrange patient transport when necessary
• Assist in the ordering of appliances for patients using the appropriate ordering system. Check in goods from Suppliers against Delivery Note and appoint the patient.

Detailed job description and main responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.