Job requirements
Essential
5 listedRequirements the employer expects applicants to meet.
- Skills
Good communication skills Polite and professional telephone manner Ability to prioritise workload and achieve targets within given deadlines Ability to establish good working relationships with managers, clinicians, clerical staff at all levels Ability to work flexibly either as part of a team or using ones own initiative
- Education
Education & Training
- Knowledge
Able to follow instructions
- Qualities
Ability to work and problem solve under pressure whilst achieving targets Willingness to work under direction but also a self-starter Demonstrate a commitment to achieving high quality standards of work Flexible to the needs of the service and determined. Accurate/Methodical in all aspects of work
- Experience
Previous clerical experience or similar
Desirable
Not listed in the available specification.
Job overview
The post sits within the Division of Surgery and will initially be allocated to the Ophthalmology Directorate. The post holder will later be allocated on a needs basis to support other directorates within the Division, according to operational priorities and service requirements.
We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology Service.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
This role is a permanent role, it is primarily based in Ty Gwent, Cwmbran but could request to cover pan Gwent area.
Main duties of the job
The post holder will provide administrative and clerical support to the Ophthalmology service within the Surgical Division. The post holder is a key member of the team, working closely with the wider Ophthalmology service on the business management of the service.
To provide support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for Ophthalmology.
The main focus of this role will to be to provide support to ensure access targets are met within the Ophthalmology service and that inpatient and outpatient capacity is well utilised.
The post involves the booking of outpatient appointments and day case treatments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using systems, direct and partial booked appointment processes.
The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Applicant requirements
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Ophthalmology Booking Clerk with Aneurin Bevan University Health Board in Caerleon, Wales. It is listed as a Band 3 Appointments administrator role. The advertised salary is £26,813 - £27,890 per annum. The contract type is Permanent. The application deadline is 24 Sep 2026.
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