Operations Manager, Security Services

Job overview

Barts Health NHS Trust manages one of the largest and most complex operational estates in the NHS, serving millions of patients, staff and visitors across East London. Maintaining safe, secure and resilient environments is fundamental to delivering outstanding care. This senior leadership role provides strategic and operational oversight of all security services across the Trust. As part of the Soft FM leadership team, you will lead a modern, intelligence-led and digitally enabled security function that protects people, assets and infrastructure while upholding the Trust’s WeCare values. You will drive consistency across hospital sites, embedding a clear management structure and evidence-based performance framework. This includes standardised roles, data-led incident analysis and proactive compliance with emerging national requirements such as Martyn’s Law (Protect Duty) and evolving UK security legislation. Working closely with the Associate Director for Portering & Logistics, Group Support Services and senior site leaders, you will strengthen Trust-wide capability in incident management, threat intelligence and emergency response. This is a visible and influential role requiring strong operational expertise, resilience and strategic foresight. You will set clear expectations, model best practice and build a responsive, professional security service that anticipates risk and safeguards the wellbeing of all who use our hospitals.

Main duties of the job

Lead the operational design and delivery of security services across all Barts Health hospitals, ensuring effective management of incident response, access control, CCTV and staff safety systems in line with NHS Security Management Standards and statutory legislation. Embed consistent governance, audit and reporting through digital platforms, intelligence-led analysis and robust performance monitoring. Use data and incident trend analysis to identify risk, predict patterns and inform decision-making at site and group level. Develop and implement standardised operating models, supporting local managers to deliver responsive, high-performing services aligned to clinical operations and patient flow. Provide leadership to the Operations Analyst, ensuring high-quality benchmarking and performance insight. Work collaboratively with Estates and Facilities, clinical teams, emergency services, local authorities and police partners to strengthen joint risk assessment, emergency preparedness and investigation processes. Ensure compliance with Martyn’s Law (Protect Duty), NHS Protect guidance and relevant legislation, leading readiness reviews and embedding training and testing. Oversee security systems, contracts and technologies, ensuring integration with wider Soft FM and Trust ICT infrastructure. Manage budgets and resources effectively, deliver cost improvement plans and maintain statutory compliance.

Detailed job description and main responsibilities

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.