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Job overview
To provide day to day operational management support to Single Point of Access (SPA), Virtual Ward (hospital at home) and Urgent Community Response Services (UCR) including managing administration teams, supporting clinical staff and assisting the service management team with the aim of ensuring that the service delivery is efficiently maintained. The post holder will be part of a wider management team within community services.
To provide leadership on operational and administrative issues in SPA, Virtual Ward and UCR, also optimise and develop the use of information systems and processes. This includes the management, coordination and support for the Band 4 Coordinators who supervise and support the administrative staff across the service.
Main duties of the job
Performance Management
To be responsible for the effective operational management of all admin function, managing issues efficiently and timely, escalating concerns appropriately.
On a day-to-day basis manage and prioritise own workload to ensure tasks are completed effectively and deadlines are met with minimum supervision.
Risk and Governance
Support the ASM and/or OSM to manage the implementation of effective systems, control processes and risk management arrangements within the services.
Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the services.
Staff Management
To have line management and responsibility for all admin staff within the service, ensuring 1-1’s, PDR’s and mandatory training is completed timely.
Manage sickness, disciplinary and performance issues in line with Trust policies.
Financial Management
To assist with the management of the budgets within the services, ensuring that expenditure is within agreed limits and the OBM/ASM remains informed of any related issues.
Leadership
To lead and support staff in service delivery with the ability to adapt leadership style according to identified individual needs and the surrounding situation.
Provide leadership, guidance and support to individuals and teams, ensuring effective communication channels and guiding them towards the achievement of the services objectives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Essential
- Relevant experience of staff management.
- Staff management including setting objectives, appraisal, recruitment and disciplinary issues
- Substantial experience of working at a senior administrative level
- Experienced User of Patient Administration Systems.
- Experience of developing and utilising Electronic Records to aid delivery of effective services
- Ability to manage and deliver to deadlines and within resources.
- A basic understanding of the key concepts of clinical governance e.g risk assessments and investigation of incidents
Desirable
- NHS Experience at a supervisory or management level
- Experience of developing and maintaining effective working relationships
- Experience of undertaking audits
Other Factors
Essential
- Ability to prioritise own work and that of others
- Ability to work well under pressure
- Excellent attention to detail
- Ability to handle sensitive/confidential information appropriately
Qualifications
Essential
- Educated to degree level in a relevant discipline, or be able to demonstrate the knowledge, training and experience that equates to degree level.
- ILM qualification or significant experience of leading and managing services and staff, including recruitment, appraisal, managing attendance, work allocation and dealing with first line disciplinary, grievance and other workforce issues.
Desirable
- European Computer Driving Licence (ECDL) or equivalent experience
- Business/Admin Qualification
Special Skills/Aptitudes
Essential
- Strong organisational skills
- Experience in change management/Service Improvement
- Excellent communication skills, tact and diplomacy
- IT skills including the ability to use ‘word’, ‘Excel’ and ‘Powerpoint’
- Ability to work as part of a team, and also independently on own initiative
- Highly developed interpersonal
- Presentation skills
- Self-motivated and able to motivate others.
- Understands the importance of delivery of targets
Desirable
- Able to handle and resolve conflict.
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Applying for this NHS job
This advert is for Operational Support Manager with Sheffield Teaching Hospitals NHS Foundation Trust in Northern General Hospital. It is listed as a Band 5 Manager and corporate role. The advertised salary is £32,073 - £39,043 Per annum pro rata for part time staff. The contract type is Permanent. The application deadline is 06 Sep 2026.
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