Operational Lead

Job overview

Central London Community Healthcare NHS Trust (CLCH) provides a range of community health services, and the Hertfordshire Division is recruiting.

We are looking for an Operational Lead to join the St Albans and Harpenden Neighbourhood team in this substantive role. The Operational Lead has responsibility for the day-to-day clinical and operational management of Neighbourhood Core Community Services and the Community Treatment Unit.

Key responsibilities include: • Managing workload allocation and service capacity.  • Providing professional leadership.  • Development of data and quality information.  • Line managing and supporting Band 7 Community Practitioner Leads across Community and District Nursing, Physiotherapy, and Occupational Therapy.

Working closely with the Head of Clinical Service, supporting the delivery of evidence-based community healthcare services operating 24 hours a day, 7 days a week. You will be familiar with the national agenda to modernise clinical careers and to translate the organisational clinical strategy to increase community healthcare provision into local practice, ensuring the workforce has the skills and competence that ensures the delivery of a service that meets the requirements set out within the service specification.

The role is approximately 20% clinical and there is an essential requirement for the postholder to hold a current professional registration as either a Registered Adults Nurse, Physiotherapist, or Occupational Therapist.

Main duties of the job

As an Operational Lead, you will provide leadership for Neighbourhood Core Community Services and the Community Treatment Unit, ensuring safe, effective and high-quality care for local patients. Overseeing workforce and capacity planning, service performance, and quality improvement, while providing professional leadership to multidisciplinary teams.

Working closely with Primary Care Networks, GP practices and partner organisations, you will support service transformation and delivery of community healthcare seven days a week.

This role combines operational leadership with clinical practice (approximately 20% clinical), offering the opportunity to influence service development, implement change and improve outcomes for patients and staff.

You will be responsible for operational and clinical management of neighbourhood community services, including workload allocation, capacity planning, leadership and service performance.

Key responsibilities include:  • Line management of Community Practitioner Leads  • Leading quality and governance activities  • Managing resources and budgets  • Responding to incidents and complaints  • Ensure compliance with professional and organisational standards

You will build effective partnerships across primary care, health and social care partners, support service redesign, oversee reporting and performance data, and maintain direct involvement in patient care, education and workforce development delivering high-quality community healthcare services.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.