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Job overview
This is an exciting opportunity to become an Operational Lead within our newly redesigned Community Mental Health Service in City & Hackney. We are looking for an experienced, collaborative and compassionate leader who is passionate about community mental health, values multidisciplinary working, and is motivated to help shape the future of neighbourhood mental health services in City & Hackney.
Our transformed model is organised into four quadrants, each comprising two neighbourhoods, enabling one multidisciplinary team to develop strong local relationships and deliver coordinated, person-centred care to the communities they serve.
Working in close partnership with the Consultant Psychiatrists and Psychology Lead, you will provide operational and clinical leadership to a skilled multidisciplinary team, ensuring the delivery of safe and effective services while driving continuous improvement.
Main duties of the job
As the Operational Lead, you will have responsibility for the day-to-day operational management, performance, quality and workforce leadership of the quadrant. You will play a key role in shaping local services, building strong partnerships across health, social care and the voluntary sector, and ensuring the team is responsive to the needs of the local population.
A key aspect of the role is developing a deep understanding of your neighbourhood, its communities, strengths, challenges and population needs, and using this knowledge to build meaningful relationships with community organisations and partners. You will support the team to deliver care that is connected, accessible and rooted in the communities we serve.
Detailed job description and main responsibilities
For full details of the job, please refer to the attached Job Decsription and Person Sepicification.
Person specification
Experience
Essential
- Significant experience of leading clinical work , ensuring that this is recovery focussed
- Significant experience of staff management, development and leadership
- Significant experience of managerial and clinical supervision
- Significant experience of Appraisal and Personal Development plans
- Experience of budget management across Health and Social Care
- Experience of recruitment, selection and retention
- Experience of working in a multidisciplinary team
- Experience of partnership working with other agencies
Desirable
- Experience of developing services and the change process
- Experience of developing and delivering training
Knowledge and Skills
Essential
- Knowledge of current mental health legislation and initiatives
- Current models of working with people with serious mental health problems including psycho-social and recovery approaches
- Knowledge of relevant legislation (e.g.Mental Health Act 1983, NHS & Community Care Act 1990, Care Act 2014, Mental Capacity Act 2005 and Deprivation of Liberty)Knowledge of the Mental Health Act 1983 as amended in 2007
- Knowledge and understanding of Social Care issues including, Support Planning, Personalisation and Safeguarding adults and children
- Understanding of the principles of CPA/Care management and the local requirements for commissioning care packages
- Knowledge of the legal and ethical issues relating to health care
- Knowledge of the principles and practice of clinical governance, clinical audit and risk management
- Understanding of the key issues in the modernisation agenda for health and social services
- Knowledge of equal opportunities, confidentiality and consent issues
- NHS/LA policies and procedures • Health & Safety issues
- Excellent communications skills
- Skills in using electronic clinical systems and associated Microsoft 365 applications
Education/ Qualification/ Training
Essential
- Relevant qualification at RMN, CQSW, Diploma in Social Work, GSCC Registration, Bsc Hons. Occupational Therapy at First or Masters degree level or relevant experience
- Evidence of post qualification training
- Evidence of professional development
- Training in Quality Improvement methods
Desirable
- Management qualification
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Applying for this NHS job
This advert is for Operational Lead - Clinical with East London NHS Foundation Trust in London, London, England. It is listed as a Band 8 Manager and corporate role. The advertised salary is £66,274 - £73,496 per annum Inc HCAs. The contract type is Permanent. The application deadline is 27 Jul 2026.
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