Job overview
Working in a highly pressurised environment to provide a professional, efficient and effective administrative service for the Department. Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.
Work as part of a team, supporting other team members to deliver the Access targets and a patient focused booking service.
Main duties of the job
- To obtain case notes for the Department on a timely basis from various locations on Glan Clwyd’s site, including the Medical Record’s Department.
- Organise clinic letters and distribute them to relevant GP surgeries.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are desirable
Person specification
Skills
Essential
- Proven communication skills
- Computer Literate
- Able to meet tight deadlines and able to prioritise workload
- Frequent and prolonged use of VDU's
- Frequent and prolonged use of telephones
- Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload
Knowledge
Essential
- Awareness of local/National Waiting List Management Policy and knowledge of Waiting times
- Understanding of the reporting structure in terms of supervision
Desirable
- Understanding the aims and objectives of the Modernisation Agenda
Experience
Essential
- Experience within an office environment involving customer service
- Knowledge of Data Protection Act
- Awareness of Patient Confidentiality
Desirable
- Ability to use a variety of computer databases.RADIS, TPATH, PAS and Microsoft office packages
- Previous medical records or hospital based clerical experience
Qualifications
Essential
- Good standard of general education
- NVQ 2 or equivalent
Desirable
- Knowledge of WPAS/ Hospital administration systems
Personal Qualities
Essential
- Ability to work as part of a multi-disciplinary team
- Excellent communication skills (written, verbal and telephone)
- Ability to remain calm when patients are aggressive and abusive
- Ability to overcome language and communication barriers
- Ability to work well in a highly pressurised target driven environment
- Ability to prioritise own work load, self motivated, diplomatic, calm and positive
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Applying for this NHS job
This advert is for Office Clerk with Betsi Cadwaladr University Health Board in Glan Clwyd Hospital. It is listed as a Band 2 Administrative and IT role. The advertised salary is £26,300 per annum. The contract type is Permanent. The application deadline is 26 Aug 2026.
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