Nuclear Medicine & PET/CT Administrator and Bookings Co-ordinator

Job overview

The Royal Marsden Hospital is Europe's largest Oncology centre with sites in Chelsea and Sutton. The Department of Nuclear Medicine, PET/CT and Radioisotope Therapy is currently inviting enthusiastic applicants, well-motivated, capable and organised individuals to join our friendly and dynamic team. The successful candidate must be an individual with a friendly, welcoming attitude and have excellent administration skills with an eye for detail. The candidate will undertake a key role in delivery of our Nuclear Medicine and PET/CT service. Applicants would benefit from experience in a hospital or healthcare environment and must be able to work independently and accurately under pressure to meet deadlines. The successful candidate must be able to interact with staff and patients in a polite and confident manner, and will take an ongoing, proactive role in improving the service of our Department. There will be a need to demonstrate a commitment to professional development, an enthusiasm for their work and show a keen interest in the future of both their profession and the Diagnostic Imaging Service. They will be expected to support the service in continuing to maintain and develop the highest standards of imaging. For further information and to arrange an informal visit please contact Katie Morris, Radioisotope Services Manager on 020 8861 3287.

Main duties of the job

• The post holder is an integral member of the Nuclear Medicine and PET/CT Department. The post holder will coordinate all administrative aspects of the Nuclear Medicine and PET/CT Services including patient communication, reception, scheduling and clerical duties.
• Ensuring that appointments are scheduled in an efficient and timely manner, so that results can be made available to fit with the patient’s pathway. The post holder will also be required to oversee the retrieval of patients’ imaging and reports from external Trusts where required.
• The post holder will also provide cover for the Radiology/Nuclear Medicine PET/CT Chelsea reception desk and will be required to handle enquiries from patients, their carers and Trust and non-Trust staff in person or by telephone/post.
• The post-holder will liaise with a variety of staff throughout the Trust. This will predominantly involve Chelsea Nuclear Medicine and PET/CT staff as well as staff within Diagnostic Imaging. In addition, there will be contact with Consultants and their secretaries throughout the Trust and other Health Services.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification

• To co-ordinate the bookings on multiple gamma cameras ensuring that examinations are booked on the appropriate system.
• To liaise with radiopharmacy staff to ensure that non-standard radiopharmaceuticals are ordered in sufficient time for patient attendances.
• To schedule all appointments in Nuclear Medicine and PET/CT in line with local guidelines and protocols.
• To plan scanning appointments and camera capacity efficiently, having consideration for a range of influencing factors such as the availability of staff, lead times for ordering of radiopharmaceuticals etc
• To plan ahead and to reschedule workload when necessary, to ensure that scanner capacity is optimally utilised.
• To reschedule appointments for patients whose scan has been cancelled or delayed.
• To ensure that all necessary pre-scan checks and tests have been completed prior to the patient arriving for their scan.
• To handle all enquiries, in person or by telephone in a polite and confident manner, referring callers to the appropriate staff when unable to help.
• To ensure the timely production of all Nuclear Medicine and PET/CT reports for verification.
• To ensure the timely accessibility of verified reports on the RIS /ICW system.
• To ensure that all relevant documentation is available for Nuclear Medicine and PET/CT staff as required.
• To input data into the RIS system as required.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.