Job overview
Are you an enthusiastic admin and clerical professional, looking for a new challenge? We have an exciting new role working with complex rehabilitation patients at the National Rehabilitation Centre (NRC).
The role of the NRC Receptionist will be a key member of the team, welcoming patients, relatives, staff and students to the building on a daily basis with enthusiasm and professionalism.
You will be expected to work across our reception areas which span across 3 floors as a member of a wider reception, admin and clerical team. You will be actively involved in duties outlined in the attached Job Description, supporting the team to deliver innovation in rehabilitation care at a National Centre of Excellence.
You’ll need to have excellent communication, a flexible approach and the ability to manage your own time and workload within a supportive team.
The NRC is a new, purpose-built 70-bed facility on the Stanford Hall Rehabilitation Estate near Loughborough, delivering a centre of excellence to improve rehabilitation services in England. It is co-located with the Defence Medical Rehabilitation Centre and will share some of the world class rehabilitation facilities. Due to open late 2026.
Find out more at www.nationalrehabilitationcentre.nhs.uk
Main duties of the job
In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
To support the National Rehabilitation Team (NRC) team and provide reception and administration cover. The post holder will need to use their initiative to develop processes and ensure the effective provision of a quality service.
Greet patients; visitors, carers and other users at reception, check their personal details are correct, and if necessary, amend in Careflow/Nervecentre accordingly, ensuring patient confidentiality.
Using Careflow, Nervecentre or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange transport as necessary.
Add follow ups to review lists for partially booked.
Assist the in-patient team in providing a welcoming environment for all patients and their families and friends. Facilitate communication with all the care professionals, service departments and relevant parties, receiving and relaying messages and other information.
Support the NRC team in delivering administrative support on a daily basis.
Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
Detailed job description and main responsibilities
Please familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Essential
- Basic skills in Microsoft Office
- Attention to detail
- Good communication and telephone skills
- Understanding and respect of confidentiality in the workplace
- Previous customer service experience
Desirable
- Experience of working in an office environment
Physical Skills
Essential
- Ability to retrieve files from shelving using appropriate equipment
- Be able to stand/walk for prolonged periods
- Be able to manipulate trolleys of patient notes.
- Demonstrate a flexible approach towards working.
- Frequent use of VDU equipment.
- Ability to manually handle and manoeuvre equipment / loads.
Desirable
- IT skills to manage and report on complex performance management information
Training and Qualifications
Essential
- To be educated to ‘O’ level, GCSE or equivalent standard including English and Maths Experience of Microsoft packages
Desirable
- To possess 5 GCSE passes including English and Maths or equivalent
Analytical and Judgement Skills
Essential
- Exercise judgement and know when to seek advice when dealing with patient enquiries.
- Understand the importance of confidentiality work in line with Trust policies
Planning and Organisation Skills
Essential
- Planning and organisation of routine tasks.
- Plan and organise own time.
- Ability to prioritise own tasks.
- Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice
- Good time management, planning and organisational skills required to prioritise workload.
Communication And Relationship Skills
Essential
- Provides the general public with advice regarding outpatient attendances
- Exchanges information with patients and staff for appointments and general queries
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships
- Must be understanding and helpful.
Desirable
- Experience of dealing with customers
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards
Other requirements specific to the role (eg be able to drive or work shifts)
Essential
- Must be flexible with start and finish times to support cover on weekends and early evenings. This can be discussed further at interview.
- Staff must be able to drive or use public transport / lift sharing to travel to and from work at the NRC
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Applying for this NHS job
This advert is for NRC Receptionist with Nottingham University Hospitals NHS Trust in National Rehabilitation Centre. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 30 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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