Neurodiversity Business Manager

Job overview

CNWL is currently looking for an experienced Business Manager to work with our newly structured Adult ADHD Service, based at The Kingswood Centre in Kingsbury, London. This is a full-time post, though open to consider part-time applicants, has a hybrid working model. The role is supported and supervised.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024." As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form. Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE). For further info please visit: Skilled Worker visa: Overview - GOV.UK

Main duties of the job

• To be responsible for the continual review and evaluation of all administrative systems and procedures in order that improvements and developments can be made.
• To ensure ADHD administrators are always focused on the delivery and maintenance of high-quality patient care and services within clinical services.
• Another primary responsibility of the post holder is to compile, evaluate, and interpret data to guide decision-making and enhance performance within clinical and administrative services.
• This role involves creating reports on important performance data, identifying trends, and providing practical insights to enhance resource management and improve service efficiency.
• To be responsible for ensuring clear communication to clinical and administrative services.

Detailed job description and main responsibilities

Administration Team and Process Management

• Plan, coordinate, and manage the workload of the administration team, monitoring workflow to ensure a timely, efficient, and effective service to clinical teams.
• Manage rota planning and flexible working arrangements to maintain service cover and ensure workflow is effectively managed at all times.
• Develop and maintain a staffing plan that reflects service demand, workforce requirements, and budget. Lead recruitment activity, including vacancy review, completion of vacancy panel documentation, participation in interview panels, and induction of new staff, to minimise reliance on agency workers.
• Plan and oversee administrative processes, information requests, and service communications on behalf of the Operational Manager, senior managers, and clinical leads, ensuring actions are coordinated and reported appropriately.
• Continuously review and evaluate administrative systems and procedures, identifying opportunities to improve efficiency, effectiveness, and service quality.
• Supervise and manage the administrative team, ensuring tasks are completed accurately and within required timescales to meet service needs.
• Monitor workload pressures and staffing gaps, reallocating work as needed to maintain safe staffing levels and effective working practices, while supporting the delivery of high-quality patient care and services.
• Ensure clear and effective communication across clinical and administrative teams and develop administrative procedures in response to changing service needs, including the delegation of urgent work with short deadlines.
• Lead the coordination of patient and carer requests for access to medical records, ensuring correct processes are followed, applicants are kept informed, and requests are completed within statutory timescales.
• Ensure adequate levels of stationery, office supplies, clinical equipment, and materials are available to support administrative and clinical teams, with secure storage and effective stock control arrangements in place.
• Use service data to monitor operational performance, identify trends, risks, and capacity issues, and support timely decision-making and service improvement.
• Ensure administrative and performance data is accurate, complete, and submitted on time, and work with colleagues to address data quality issues and improve reporting processes.

Data Analysis

• Be responsible for collecting, processing, and combining data from Tableau and SystmOne to create reports and visualisations that support referral management, clinical activity, and administrative activity within the Neurodiversity service, providing accurate and timely insights for decision-making and service improvement.
• Oversee the administration and coordination of new assessments, ensuring accurate tracking of progress toward targets. Analyse assessment data to identify trends and gaps, and prepare comprehensive reports for management meetings to drive improvements and ensure targets are met.

• Ensure regular reports are produced on key metrics related to clinical and administrative performance, service delivery, and clinical outcomes.
• Identify trends and provide data-driven insights to inform strategy and support the effective allocation of resources.

• Work closely with clinical and operational teams to ensure data is accurate, relevant, and actionable to support continuous service improvement.
• To work closely with colleagues to resolve any data quality issues, ensuring the data used in analysis is accurate and reliable.
• To communicate complex data findings clearly and simply to non-technical staff, helping them make informed decisions to improve patient care and services.

• Oversee and supervise the administration and coordination of clinics and services, ensuring accurate tracking of DNA (Did Not Attend) and clinic cancellation data. Analyse trends and patterns in these metrics and prepare detailed reports for discussion at operational meetings to inform decision-making and improve operational efficiency.
• Responsible for ensuring all clinical statistical data is collated and entered accurately to enable accurate and efficient reporting of Key Performance Indicators. For example, review Tableau weekly to obtain KPI data and collate it from this data system. Where required, ensure administrative staff are trained to the level expected for the services they support.
• Develop automated processes where appropriate for regular report production to improve efficiency, accuracy and consistency.
• Provide information as required to comply with requests under Freedom of Information and Access to Records.