Job overview
To provide operational leadership for the Trust’s core IT infrastructure, ensuring the delivery of secure, resilient, and highly available digital services across clinical and corporate systems.
The post holder will support the day-to-day running of infrastructure services including servers, networks, storage, cloud platforms, and telephony. They will work closely with the team to help coordinate incident resolution, monitor system performance, and ensure routine maintenance, upgrades, and lifecycle activities are delivered effectively.
The role will also support cyber security and compliance activities, helping to maintain appropriate controls around patching, vulnerability management, secure configuration, and disaster recovery arrangements, and contributing to assurance for standards such as the NHS Data Security and Protection Toolkit (DSPT) and Cyber Essentials.
In addition, the post holder will provide guidance and support to the infrastructure team, helping with workload prioritisation, skills development, and effective handover and escalation where needed. The role will contribute to service improvement and help maintain reliable IT services that underpin safe and effective patient care.
Main duties of the job
The post holder will take responsibility for the day-to-day coordination of the Trust’s infrastructure services, ensuring systems remain stable, supported, and fit for purpose. This includes overseeing operational tasks such as monitoring system health, supporting incident and problem resolution, scheduling maintenance activity, and helping to manage infrastructure changes across servers, networks, cloud services, telephony, and related technologies. The role will also involve guiding the infrastructure team’s daily workload, providing technical input where needed, and ensuring work is prioritised effectively. A key part of the role is working with colleagues across Digital, clinical, and corporate services, as well as external suppliers, to keep services running smoothly and to support planned improvements to the environment.
Detailed job description and main responsibilities
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Person specification
Skills
Essential
- Experience supervising, mentoring, or leading technical staff or teams
- Ability to organise workloads, allocate tasks, and support team performance and development
- Experience contributing to or leading technical projects or service improvements
Education
Essential
- Degree in IT, Computer Science, or related discipline, or equivalent demonstrable experience
- Evidence of ongoing professional development in IT infrastructure or related technologies
- ITIL Foundation certification or willingness to work towards
Desirable
- PRINCE2/Agile Project Management Qualification.
Knowledge
Essential
- Understanding of high availability, resilience, backup, and disaster recovery concepts
- Understanding of IT service management principles, including incident, problem, and change management (ITIL framework or equivalent)
- Knowledge of virtualisation technologies such as VMware or Hyper-V
- Strong understanding of network principles including routing, switching, VLANs, VPNs, and firewall technologies
Experience
Essential
- Proven experience working within IT infrastructure environments supporting servers, networks, storage, cloud, and telephony systems
- Strong understanding of Microsoft technologies including Windows Server, Active Directory, Microsoft 365, and Azure
- Experience of network infrastructure including routing, switching, firewalls, VLANs, and VPNsment and support systems
- Experience supporting virtualised environments (e.g. VMware or Hyper-V)
- Experience of infrastructure monitoring, maintenance, patching, and upgrade activities
- Experience working with senior stakeholders, service users, and external suppliers
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Applying for this NHS job
This advert is for Network and Telecoms Team Leader with Gateshead Health NHS Foundation Trust in Queen Elizabeth Hospital. It is listed as a Band 7 Manager and corporate role. The advertised salary is £49,387 - £56,515 Band 7. The contract type is Permanent. The application deadline is 25 Aug 2026.
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