N&W CYPHS Administrator

Job overview

Norfolk & Waveney Children & Young People’s Health Services are seeking an Administrator to join our 0-19 Healthy Child Service team of Administrators in Norfolk, primarily supporting the 5-19 team. The 5-19 team are countywide and a base will be decided once successful, taking into consideration travel.

We are looking for an experienced and enthusiastic person with excellent attention to detail, time management and IT skills who is looking for a challenging and exciting role in a fast paced friendly environment.

The successful applicant will be providing comprehensive administrative support to our large team of practitioners, working flexibly as part of the team and also be comfortable using their own initiative.

You will be able to demonstrate empathy and show respect for others’ feelings, including in stressful situations. Training in working in the field of health will be offered.

Please note that should we receive a high number of applications, we reserve the right to close this advert after 4th September 2026

Main duties of the job

The successful candidate will -

Have strong organisational and time-management skills. Have excellent communication and interpersonal abilities. Be proficient in Microsoft Office and have confidence with digital systems. Have a proactive approach and an ability to work independently as well as part of a team. Manage day-to-day administrative tasks, including data entry, managing appointment booking, and supporting members of the leadership team.

Detailed job description and main responsibilities

Provide administrative support to the leadership team by providing diary management, arranging meetings, assisting with preparation of presentations and training materials, sending communications to colleagues within the service and locality, filing, photocopying and other general administrative duties.

Administering meetings , including preparing agendas and papers and taking actions, notes or minutes.

Assisting with HR administration for the leadership team by using a variety of electronic methods including - maintaining records of annual leave, monitoring mandatory training compliance.

Have a full comprehensive knowledge of all electronic systems, including ESR, ESR manager self service, Health Roster, Loop, Datix, Oracle, Electronic P files. This list is not exhaustive.

Supporting duty workers, including sending letters to service users, updating S1 records, actioning tasks, sending text reminders, etc.

Booking of all contacts in line with performance timescales.

Answering telephone calls and responding appropriately.

Administration of S1 units across the county including scanning documents onto S1 records, monitoring tasks, setting up rotas, electronically attaching documents to service user records etc.

Monitoring and ordering of stock and other items as required.

Taking calls from clinicians at the end of the day in line with the lone working policy.

Completing other routine administration tasks as requested such as scanning, photocopying, coordinating the calibration of scales and other equipment, etc.

Uploading FFT data to IQVIA.

Booking venues for meetings and service delivery when required.

Booking interpreters.

Support the Single Point of Access and other services where required.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.