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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
16 listedRequirements the employer expects applicants to meet.
- Experience
Substantial post-registration experience in MSK services, including experience in a relevant senior role.
- Experience
Evidence of previous service development innovations introduced into the service and evaluation of developments
- Experience
Experience of working in Multidisciplinary team, workforce development and skill mix
- Experience
Experience of People management i.e. recruitment, supervision, appraisal, annual leave etc.
- Experience
Experience of developing and delivering training
- Experience
Experience of managing a team and supervising junior staff and students
- Experience
Experience of clinical audit / research or quality issues
- Knowledge and Skills
Awareness of developments in the NHS and service delivery
- Knowledge and Skills
Understanding of evidence-based practice and its implementation.
- Knowledge and Skills
Understanding of professional issues impacting on therapies within the Trust and the healthcare sector
- Knowledge and Skills
Understands the implications of Equal opportunities in practice
- Knowledge and Skills
Understanding of the importance of data collection and analysis.
- Knowledge and Skills
Able to work independently with excellent organizational and time management skills
- Education/ Qualification/ Training
Recognized Physiotherapy degree and membership of professional society.
- Education/ Qualification/ Training
HCPC registration
- Education/ Qualification/ Training
Master’s degree in advanced clinical education, or equivalent level 7 education or training relevant to role
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Budget management and business planning
- Education/ Qualification/ Training
Member of specialist interest group
- Education/ Qualification/ Training
Post registration training in management/relevant clinical areas
Job overview
The post gives the opportunity to lead and work within the MSK Orthopaedic Triage service and MSK Physiotherapy service, contributing to its development, as well as developing an understanding of the wider health care community. The post holder will be supporting the ESP's, Band 6 and 7 Physiotherapists within the team involving supervision, appraisal and in-service training. Key Leadership in North East London service standardisation.
PREVIOUS APPLICANTS MAY NOT APPLY.
Main duties of the job
We are seeking an individual, who is an excellent leader, that can help dmanage the MSK triage service, working alongside the existing Advanced Physiotherapy (ESP) team and the Physiotherapy team. This person must be self-motivated and able to keep an up-to-date knowledge base. As well as leadership qualities, there would be an expectation of an advanced level skill set, including Injection Therapy, with Sonography and Independent Prescribing desirable. An ability to work under pressure and to be able to respond and adapt to changes is a must in the current NHS landscape.
Detailed job description and main responsibilities
- Overall operational leadership of the MSK outpatient service across sites/localities
- Ensuring safe, effective, efficient, and high-performing service delivery
- Managing patient flow, access, triage, waiting lists, and capacity
- Delivering KPIs including RTT pathways, productivity, and activity targets
- Coordinating service planning and demand/capacity modelling
- Ensuring robust administrative systems for referrals, appointments, and data capture
- Advising senior leadership on operational pressures and risks
- Line management of senior clinicians, clinical leads, ATPs, psychologists, and wider MDT staff
- Recruitment, retention, workforce planning, and vacancy management
- Managing appraisals, supervision, probation, and performance reviews
- Oversight of sickness absence, disciplinary, grievance, and capability processes
- Developing workforce capability, succession planning, and staff wellbeing
- Supporting role redesign and workforce transformation
- Creating a positive, inclusive, and high-performing culture
- Leading governance, quality, and patient safety frameworks
- Managing incidents, complaints, risks, and learning actions
- Ensuring compliance with: Trust policies CQC standards NICE guidance Infection prevention and safeguarding requirements
- Trust policies
- CQC standards
- NICE guidance
- Infection prevention and safeguarding requirements
- Leading audits, quality improvement, and service evaluation
- Embedding evidence-based practice and outcome measures
- Leading service redesign and transformation programmes
- Developing and implementing MSK service strategies
- Supporting integration across: Primary Care Networks Community services Acute trusts ICB/system partners
- Primary Care Networks
- Community services
- Acute trusts
- ICB/system partners
- Leading working groups and policy development
- Supporting prevention of hospital admissions and community-based care pathways
- Identifying service gaps and implementing improvement initiatives
- Managing delegated budgets alongside finance teams
- Monitoring expenditure and contributing to balanced budget delivery
- Supporting Cost Improvement Programmes (CIPs) and recovery plans
- Oversight of equipment purchasing, stock control, and resource allocation
- Assessing financial viability of service developments
- Supporting business cases and capital bids
- Monitoring service performance dashboards and trends
- Analysing data relating to: waiting times demand outcomes staffing productivity
- waiting times
- demand
- outcomes
- staffing
- productivity
- Producing governance and contract reports
- Escalating risks and implementing recovery actions where needed
- Driving continuous improvement initiatives
- Leading training programmes and CPD across the MSK workforce
- Providing expert specialist advice across teams
- Supporting students, junior staff, assistants, and MDT colleagues
- Ensuring clinical supervision structures are robust
- Promoting advanced practice and evidence-based care
- Influencing professional standards and clinical strategy
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for MSK Clinical and Operational Manager with East London NHS Foundation Trust in London, England. It is listed as a Band 8 Operations manager role. The advertised salary is £63,665 - £70,887 Per Annum Inc HCA. The contract type is Permanent. The application deadline is 29 Sep 2026.
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