Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
14 listedRequirements the employer expects applicants to meet.
- Skills
Effective communication, both face to face and on the telephone with a range of people in a range of situations
- Skills
Excellent telephone manner and managing calls in a professional way
- Skills
Good listening skills with an ability to maintain focus, recognise possible distractions and ignore/deal with them
- Skills
Able to plan and organise own work effectively to achieve key service performance indicators and meet deadlines
- Skills
Thorough approach to recording accurate information and data entry
- Qualifications
Educated to NVQ Level 3, Certificate of Higher Education and/or equivalent experience.
- Personal Qualities
Proven record of good timekeeping and attendance
- Personal Qualities
Able to show an understanding of issues relating to equal opportunities
- Personal Qualities
Skillful handling of situations with consideration for others
- Personal Qualities
Able and willing to work flexibly across locations
- Previous experience
Experience In an administrative role
- Previous experience
Experience of working with a professional team
- Previous experience
Experience of customer care or similar service industry practices
- Previous experience
Intermediate level use of Word, Excel and Outlook
Desirable
4 listedAdditional qualities the employer would prefer.
- Previous experience
Experience of complying with patient confidentiality (or similar) and data protection requirements
- Previous experience
Experience of patient administration systems and/or appointment booking systems (or similar)
- Previous experience
Experience of dealing with difficult conversations by telephone
- Previous experience
Experience of principles of care e.g. first do no harm, and patient confidentiality
Job overview
MSK Administrator (Patient Care Advisor)
Could you be the first voice a patient hears?
Our Sussex MSK Health team are looking for brilliant administrators who can ensure good care happens for patients. We call our administrators Patient Care Advisors (PCAs for short).
Patient Care Advisors are an invaluable part of the Sussex MSK Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. All people across Brighton & Hove and West Sussex with a musculoskeletal condition are referred to our service.
We want to make a person’s care as straightforward as possible, by providing one point of contact as close to their home as we can.
Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Main duties of the job
This is a full-time post (37.5 hours per week) with the standard working day as 08:00-16:00 or 09:00-17:00. However, we will consider requests for part-time working from suitable candidates.
Main duties of the Job
- Patient Care Advisors are the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care.
- Communication is a key part of this role, and the successful candidate will spend most of their time covering telephone and reception duties.
- The role will be based in the Physiotherapy Department in Crawley Hospital, but will include the expectation to cover reception duties in the Physiotherpy Department in Horsham Hospital on a regular basis.
The successful candidate will be employed by Sussex Community NHS Foundation Trust but will work within the Sussex MSK Health Partnership service.
Detailed job description and main responsibilities
Sussex MSK Health is a service which we deliver with our partner Here. We have been doing this since 2014 for communities in the central part of Sussex: Brighton and Hove, Mid-Sussex and Horsham and Crawley. For further information, please visit www.sussexmskpartnershipcentral.co.uk
Please see attached the detailed Job Description and Person Specification
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Applying for this NHS job
This advert is for MSK Administrator (Patient Care Advisor) with Sussex Community NHS Foundation Trust in Crawley, England. It is listed as a Band 3 Administrator role. The advertised salary is £25,760 - £27,476 per annum pro rata. The contract type is Permanent. The application deadline is 13 Sep 2026.
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