Mortuary and Bereavement Officer

Job overview

An exciting opportunity has arisen within the Pathology Department at Cwm Taf Morgannwg for full time Mortuary and Bereavement support officers who will be trained to work across the health board sites.

The post-holder will undertake a range of duties and contribute to the efficient and effective running of the mortuary service, working under their own initiative and prioritising their own workload to ensure the smooth running of a very busy service and become an integral member of the team

The applicant should have a good standard of general education and excellent written and verbal communication skills. Applicants should be able to demonstrate an attention to detail and an ability to learn new tasks. They will need to have a sound knowledge of a range of Microsoft office packages. An understanding of customer care and meeting the needs of the general public is necessary for this position, therefore an excellent telephone and communication manner will need to be demonstrated.

Main duties of the job

Organise and co-ordinate the daily caseload to ensure that required tasks are undertaken and completed in a timely manner.

Receive and release of bodies, ensuring that they meet quality standards of identification and documentation as defined in Standard Operating Procedures.

Prepare and measure bodies. Prepare and lay out bodies in the viewing facility to be viewed by relatives, friends or police.

Deal with telephone and other enquiries relating to the service both from inside and outside the UHB, dealing with queries efficiently and politely.

Liaise with the Medical Examiner Service and doctors to ensure the completion of death certificates as required.

Maintain high standards of hygiene within the mortuary and associated areas.

Clean and disinfect equipment and report any problems to the departmental manager. Undertake assessment of infection risks on bodies received in the mortuary.

Drive the mortuary’s private ambulance in accordance with the provision of the service.

Ensure the secure keeping of the department’s private ambulance vehicle and fuel charge card.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to communicate in Welsh during routine clinical situations, such as welcoming patients, discussing straightforward aspects of their care and answering routine questions. If you’re comfortable holding everyday conversations in Welsh, we encourage you to apply. Your Welsh language skills will help us provide person-centred care and enable patients to receive services in their language of choice. Have a look at our ‘Croeso Candidate’ booklet below for more information.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable