Mobile Network Administrator

Job overview

This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust’s Organisational Change Policy.

The Trust is committed to supporting staff throughout this process and ensuring fair and transparent decision-making.

Please note that this is a fixed-term post with a set end date of 31 December 2026.

This Role is not Eligible for sponsorship.

Are you an organised, approachable, and motivated individual with a passion for administration and communication? We have an exciting opportunity for you to join our dynamic administration team!

Main duties of the job

We are seeking a highly skilled and enthusiastic Network Administrator to support our busy team. This is a 6 months fixed term, full-time position offering 37.5 hours per week. You will play a key role in ensuring the smooth running of administrative processes and providing excellent service to both staff and the public.

The post holder will be based at Leyland House, located within Lancashire Business Park, Leyland. They will be aligned with a specific team within the Children’s Therapy Service for the Central and West Locality, but will be expected to support all Children’s Therapy Teams across the Service. This post will also provide reception cover at Adlington Clinic.

This role involves managing the administrative process from referral to first appointment. Key responsibilities include booking appointments using EMIS, handling telephone enquiries from service users, monitoring and managing waiting lists, and liaising with clinical teams. The post holder will coordinate administrative activities to ensure the delivery of a confidential, efficient, and high-quality service.

Detailed job description and main responsibilities

• To be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
• Manage departmental meetings on a regular basis including diary management, room booking and document management.
• To answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
• To ensure reception/work area is kept presentable well organised and that confidential information cannot be seen or overheard by visitors.
• Cover reception duties when required
• Provide day to day support to clerical officers when appropriate.Receive, allocate and despatch departmental mail (internal and external)
• Provide an administrative service to include typing of routine information such as reports, minutes, other correspondence on behalf of the manager and other members of the team.To file and scan documents including service user information.
• To photocopy, scan, collate and distribute documents as directed.
• Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach.
• Assist in the running of an efficient appointment system, dealing with routine referrals, sending patient letters/information and distributing to appropriate clinic team.
• Work collaboratively with the appropriate management teams, other departments and clinicians to ensure all appropriate leads are notified in any matters of urgency and dealt with in a timely manner.

For more details on this vacancy please review the attached job description and person specification.

For further details please contact:

Carol Mooney, Admin Team Leader - Carol.mooney@lscft.nhs.uk

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.