Job overview
The Medical Support Secretary will assist qualified staff in providing a safe and effective, patient focussed service in keeping with the aims, objectives and standards of the Trust. Responsibilities include supporting Consultants and Clinical Physiologists, assisting patients (including children and individuals with diverse needs), handling patient mobility and ensuring clinic areas are well stocked and hygienic. The role also involves administrative support, reasponding to enquiries, accurately reording patient information and preparing documents in advance for the smooth running of daily activities.
Main duties of the job
Join our friendly Neurophysiology team and play a key role in supporting patients throughout their diagnostic journey. You will communicate effectively with patients, relatives, and multidisciplinary teams, providing clear information, reassurance, and support before and during procedures.
In this varied role, you will accompany inpatients within the department, monitor and report any changes in their condition, and escalate clinical concerns appropriately. You will also support clinicians during procedures and act as a chaperone when required, helping to deliver a safe and positive patient experience.
The post includes administrative responsibilities, such as covering reception duties, answering telephone enquiries, booking appointments, managing patient queries, and accurately entering data onto Lorenzo. You will also help ensure the department runs smoothly by preparing paperwork in advance, updating patient demographics, and maintaining EEG and EMG databases.
This is an excellent opportunity for an organised, compassionate, and proactive individual who enjoys working as part of a busy multidisciplinary team and is committed to providing high-quality patient care and service excellence.
Detailed job description and main responsibilities
This job profile is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder.
The post holder will be expected to perform any other duties or responsibilities as assigned by management, within scope of the role.
***Previous applicants need not to apply***
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Other
Essential
- Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values to Care, Excel and Innovate towards everyone who uses or delivers our patient services.
Experience
Essential
- Experience of working in a hospital setting
Qualifications
Essential
- Good general education to NVQ Level 3 in care or equivalent
Communication skills
Essential
- Able to establish effective working partnerships with members of the multi-disciplinary teams and other collaborative partners.
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Applying for this NHS job
This advert is for Medical Support Secretary with Mid and South Essex NHS Foundation Trust in Broomfield. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 Per Annum (Pro Rata for Part Time). The contract type is Permanent. The application deadline is 27 Aug 2026.
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