Main Trust Switchboard Telephonist / Emergency Call Handler

Job overview

A 22 hour vacancy has become available within the trusts Main Switchboard department.

This position is required to help cover our 24 hour rota including night shifts, bank holidays and weekends.

An essential part of this position is the ability to be flexible in order to cover your colleagues absence when needed.

Our Telephonists lone work therefore, we are looking for someone with a confident personality with the ability to Multi-task.

Main duties of the job

We are an extremely busy department and the first main point of contact to the Trust.

You need to have the ability to manage calls swiftly and efficiently, ensuring callers are directed to the right person or department without unnecessary delays, whilst still providing accurate assistance.

During a busy day you could answer 800+ calls during your shift, along with -

• Actioning all emergency calls received
• Programming pagers as and when requested.
• Drawer up rotas for departments within the Trust both online and hardcopies.
• Update online databases accurately.
• Complete online forms
• Handle all the Trusts Estate alarms
• Contact emergencies services when required.

Detailed job description and main responsibilities

Answering calls on the Switchboard is just a part of what a Telephonists daily duties involve. Please read the job description for more information on what the position entails.

The successful applicant will –

• Remain calm and efficient when handling emergencies
• Have a flexible approach to work
• Have an ‘Out of the Box’ attitude
• Have a confident and enthusiastic personality
• Be Computer literate [Office 365 essential]
• Have a natural enthusiasm to help people
• Have a positive attitude and have the confidence to lone work
• Be able to work at short notice [to cover unplanned absence]
• Be able to cover our 24/7 rota without issue

This is an interesting, rewarding and sometimes challenging position where no two days are the same.