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Job overview
As the lead for a team of Macmillan Cancer Support Workers (MCSW), the post-holder will act as line-manager to a team of MCSWs and actively participate in reviewing processes required to deliver the outcomes of the post. The post-holder will oversee the key administrative workflows of the department, to effectively facilitate call centre and personalised care activities.
The post holder is responsible for ensuring that calls are centrally managed, answered promptly and accurately, and swiftly brought to the attention of the relevant clinician(s), as well as maintaining and updating existing patient records on EPIC and My Care Plan platforms.
The post holder will support the delivery of service to agreed national standards, particularly the NHSE requirement to deliver personalised care, escalating any issues to clinicians as per agreed standard operating procedures (SOP) and the cancer team.
This is a role with lots of variety and ad hoc demands and so the post-holder will possess excellent time management and planning skills. This post may develop over time to meet the specific needs and the changing demands on the service.
Main duties of the job
As the lead for a team of Macmillan Cancer Support Workers (MCSW), the post-holder is responsible for the provision of an effective administrative process to:
- Manage workload distribution in the MCSW team ensuring all activities are cross covered.
- Ensure training is offered to MCSW to provide high quality information and signposting to available services locally or digitally
- Ensure training is offered for MCSW to help patients to navigate the system and coordinate access to care and support from diagnoses, throughout treatment and beyond
- Ensure EPIC training for scheduling clinic appointments is offered to all MCSW
- Ensure Operational Policies are developed to support management of administrative calls and escalation agreed and in place for clinical issues to be dealt with appropriately and timely
- Ensure key elements of personalised care are supported, including setting up Holistic Needs Assessment (eNHA)
- Collate and analyse monthly MCSW activity data
Detailed job description and main responsibilities
King’s College Hospitals NHS Foundation Trust and Macmillan Cancer Support, have formed a partnership with the aim of transforming cancer care and patient experience. This partnership commits to ensure that every cancer patient treated at the Trust and their loved ones have access to the best possible care, support and information. This role within cancer service manages a central team of Macmillan Cancer Support Workers (MCSW) supporting access to Personalised Care for people with cancer and provide CNS helpline triage support to release time for specialist and complex clinical duties of Cancer Nurses. As the lead for a team of Macmillan Cancer Support Workers (MCSW), the post-holder is responsible for the provision of an effective administrative process to: - - - - - - - Manage workload distribution in the MCSW team ensuring all activities are cross covered Ensure training is offered to MCSW to provide high quality information and signposting to available services locally or digitally Ensure training is offered for MCSW to help patients to navigate the system and coordinate access to care and support from diagnoses, throughout treatment and beyond Ensure EPIC training for scheduling clinic appointments is offered to all MCSW Ensure Operational Policies are developed to support management of administrative calls and escalation agreed and in place for clinical issues to be dealt with appropriately and timely Ensure key elements of personalised care are supported, including setting up Holistic Needs Assessment (eNHA). Collate and analyse monthly MCSW activity data
Person specification
Knowledge, training & experience
Essential
- Experience managing administrative or secretarial staff within the NHS, with good understanding of Human Resources processes
- Experience of data collection, analysis and report writing.
Desirable
- Experience of working as a Cancer Support Worker or cancer MDT co-ordinator
Planning & organisational skills
Essential
- Excellent problem-solving skills and ability to work under pressure within a co-operative multi-disciplinary team based working environment
- Excellent time management skills. Able to be organised and flexible. Able to effectively accommodate ad hoc demands to existing workload and demonstrate ability to plan, organise and prioritise ongoing activities and programmes some of them complex.
- Ability to concentrate despite frequent interruptions and unpredictable working pattern
Communication & relationship skills
Essential
- Excellent communication skills in English, written and verbal, with all clinical and administrative staff, patients and their relatives.
- Proven experience of handling complex, contentious or otherwise challenging interactions with tact and diplomacy (i.e handling complaints, de-escalation, etc.)
Desirable
- Previous experience of leading change within a team
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Applying for this NHS job
This advert is for Macmillan Support Worker Team Leader with King's College Hospital NHS Foundation Trust in London, London, England. It is listed as a Band 5 Manager and corporate role. The advertised salary is £38,488 - £46,852 per annum, including high cost allowance. The contract type is Fixed term: 9 months (Maternity cover. Contract will end 23/05/2026.). The application deadline is 13 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (30 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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